*Position : Business Analyst - Clinical IT - Healthcare* *Location : Minnetonka, MN* *Duration : 6-12 months*
Description: Production Issue Management • Acting as liaison between Clinical IT and Segments to resolve production issues & defects. • Help prioritizing clinical application problem tickets with business segments by understanding, identifying and articulating impact to their business operations • Monitor email box for escalated production issues • Participate in cross-functional teams to analyze issues • Review Problem Tickets and Incident tickets to understand issues and correlate to clinical • Maintain database, issue trackers and COSS email box • This function works in the business analysis and production post- warranty phase of the system development cycle and consults with users to understand business processes and the information systems for supporting those processes. • Interface with business to understand clinical platform issues and impact to their operations • Interface with technology and business stakeholders to facilitate ongoing activity, engage appropriate stakeholders, monitor status of issue and communication. • Review Problem Tickets with SSS team prior to presentation to the business • Interface with Help Desk and Clinical IT on clinical platform issues, liaison to business. Attend regular and ad hoc meetings and interpret issues, issue profiling, validation and tracking Experience/Qualifications • Experience in managing production issues across several platforms • Clinical Operations Business Operations experience – this is needed in order to be able to understand the impact of the production issue to the business process • Experience with Care One or ICUE and HPSD application preferred – will need to learn the clinical application from a working knowledge perspective in order to understand the production issue and be able to recreate it, and think through workarounds for the business • Excel experience • Anticipates customer needs and proactively develops solutions to meet them. • Excellent customer service follow-through skills -- *-- Thanks & Regards Gary Team Lead/IT Recruiter PH:732-645-1446 E:[email protected] http://www.hmgamerica.com/* [image: HMG Logo.jpg]<https://mail.google.com/mail/u/0/?ui=2&ik=2734495796&view=att&th=1411d3bd254967b7&attid=0.1&disp=inline&realattid=f_hkmrnjna0&safe=1&zw> -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
