A new Job, ID: 55030 <http://www.ejobsville.com/display-job/55030> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Call Center Developer/Administrator - (Contract-to-Hire) posted on 2013-10-22 17:48:36 Job Description: *Call Center Developer/Administrator* Location : St. Louis, MO Type: Contract-to-Hire *Job Description:-* *Required skills:* Extensive *Contact Center scripting* experience with Avaya, Nortel, and/or Cisco platforms Excellent communication skills with the ability to understand user needs and convey complex designs to business users Ability to understand, deploy, and use new technologies to meet business needs *Desired skills:* *Avaya ACIS/ACSS* Certifications for *Avaya Aura Contact Center* Experience with Interactive Voice Response systems Experience configuring *Computer Telephony Integration (CTI)* with Salesforce.com and BMC Remedy *Education or Equivalent Experience:* Degree in Computer Science, Engineering At least four years’ experience configuring and managing call center scripting Description: is seeking an experienced Call Center Developer/Administrator to join our team and make an immediate impact to Contact Center operations. The contact center environment is based on a Global Avaya Aura Contact Center (*AACC-SIP*) Multimedia deployment and regional *Nortel AACC-AML* and Symposium deployments in five countries providing Customer Operations, Sales, and Billing services to clients worldwide. This dedicated *Call Center Developer/Administrator* position is new to , and the selected candidate will be instrumental in defining process and procedures for managing Moves, Adds, and Changes (MACs) for the Avaya Aura Contact Center platform. The position will work closely with Telecom Design Engineers, Operations Engineers, and Technicians to implement advanced contact center technologies and complete the migrations from regional contact centers to the new global platform. Job Requirements: *Position Objectives:* Establish strong relationships with *Contact Center* users and understand their multimedia contact communications needs Assist in updating and implementing processes and procedures for processing and performing c*ontact center MACs* *Essential duties:* · Design multimedia contact center flows required to meet business needs · Be a subject matter expert on contact center routing · Work closely with IT Network and Telecom Engineering to develop strategies for continual service improvement · Follow standard processes for design, deployment, and documentation of the Global Contact Center infrastructure and multimedia routing · Work with Network and Telecommunications Operations Engineers and Technicians on advanced feature implementations · Understand, and take ownership of, the impact of all system changes in a 24x7 global environment *Desired skills:* *Avaya ACIS/ACSS* Certifications for *Avaya Aura Contact Center* Experience with Interactive Voice Response systems Experience configuring *Computer Telephony Integration* (CTI) with *Salesforce.com and BMC Remedy* *Education or Equivalent Experience:* Degree in Computer Science, Engineering At least four years’ experience configuring and managing call center scripting Click here to view full job description and apply<http://www.ejobsville.com/display-job/55030> (Guest users can also apply) ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
