HI Associate, Hope you are doing well.
please find the below requirement and get back to me if you have any resource. Please send the profiles to [email protected] *Requirement 1:* *Title: IVR Support Analyst * *Location : **Alpharetta, GA* *Duration : 6 Months* *Job Responsibilities:* -Provide level 1 troubleshooting for IVR related issues. -24x7 IVR support. -Provide technical expertise in the planning, administration and operation of a large, multi-platform and highly networked computing environment. -Work on trouble tickets on a daily basis, analyzing the issue raised by Customers. -Monitor the performance of system hardware, network, and applications on daily basis. -Enhance and develop new functionality on support web portal *Required qualifications: * -Bachelors Degree in Computer Science or equivalent -Hands on working knowledge of Nortel MPS 1000. -Hands on telephony/telecom knowledge with good prior work experience. -Hands on knowledge of Call center technology. -Good command on PLSQL, Perl, and Shell Script. -Strong knowledge of SQL/Oracle -Good command of Unix Solaris (or any other version) -Good data networking and SIP concepts. -Superior analytical and problem resolution skills. -Effective communication skills. -Strong Troubleshooting skills *Additional Skills (nice to have):* -SIP, Http, Java, Jsp -Cisco ICM/Cisco CTI OS/GeoTel -Prior exposure/experience with SAN or NAS. -Prior exposure/experience setting up Lab environment. - Network troubleshooting -SQL query construction and optimization -Good knowledge of Tomcat and WebSphere *LEO* *Global Resource Management, Inc. (GRMI)* *678 935 0139 (Direct) *678 807 2692(Fax) [email protected] G-talk : [email protected] www.grmi.net GRMI...Not Just a Name...A Commitment to Excellence. -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
