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Dear Associates, Hope you are doing fine. Please go through the below requirement and let me know if you have any matching resources for the same, do send me the resume with complete details to speed up the process *Position: Quality Assurance Specialist* *Location: Mountain View, CA* *Duration: 12 Months* *Np of positions: 03* *Must have IVR experience* *Description:* Call flow Test Case creation for new implementations& existing modifications Manual Testing of Call flows as per business requirements. Automated Testing, Scripting, and Optional using Avaya tools. (Contact center / IVR testing experience, Empirix Hammer) Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team. Uses quality monitoring data management system to compile and track performance at team and individual level. Participates in customer and client listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for call center staff. Provides feedback to call center team leaders and managers. Prepares and analyzes internal and external quality reports for management staff review. *Thanks & Regards* Mohammed Hameed [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]] *The power of focus* *SancroSoft USA INC* 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 * Phone : 916-671-5546 || Fax: 916-200-0305 E-Mail* : *[email protected]* <[email protected]> || *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> *We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines, nationwide..* The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by email and delete the original message. -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
