A new Job, ID: 82601 <http://www.ejobsville.com/display-job/82601> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Sr.Remedy Developer posted on 2013-12-12 12:33:29 Job Description: The candidate is accountable for the development, administration, customization, and integration of the BMC Remedy IT Service Management Suite v7.6 with specific focus on ITSM and associated modules. Candidate is directly responsible for achieving customer requirements, maintaining customer satisfaction, and managing the implementation of additional functionality in support of Remedy ITSM. Candidate is also required to provide Remedy development and support for Remedy ARS based applications – including ITSM Suite, ARS Module and custom applications. *Essential Functions:* - In-depth experience on the Remedy AR System engine and ITSM suite – Remedy. Helpdesk, Remedy Change Management, Remedy Asset, Remedy Knowledge Management and CMDB. - ARS System: Notification, Web Services, DSO, Work Flow Objects (Creation of Active Links, Filters, Escalations, Forms and Form objects, Vendor Form, View Form, DB links – Also ability to decide which is the best type of workflow for given situation e.g. you may use AL and Filter both for an action but which one will you use and why), Installation and Configuration, Understanding of Performance Tuning (Next Request ID block size, List thread & Fast Thread and so on), Server Group, Load Balancer - Remedy Application Enhancements – Ability to modify Action Request System based workflow objects. - Third Party Integration: AD integration, AIE integration or any other tools, event monitoring. - Atrium CMDB: Class creation; attribute manipulation, Reconciliation Jobs, Discovery Tools. Good Understanding of ITIL concepts (Certification preferred).Good interpersonal, excellent communication skills, excellent problem solving, analytical, technical, team building skills in a fast-paced, high-growth environment. - Remedy core development expertise in ARS 7.5 and ARS 7.6 platforms - Re-engineering Remedy custom applications. - Experience with BMC ITSM (CMDB 2.x, Asset Management 7.x, Change Management 7.x, and Service Desk 7.x) suite of Applications setup, implementation and customization. - Atrium AIE and reconciliation Job setup configuration. - Experience in upgrading BMC ITSM Applications from lower versions to releases of higher version. - Experience in Knowledge Management integration technologies with Remedy Job Requirements: *Responsibilities: * - Serve as senior Remedy consultant with in-depth knowledge of BMC Remedy AR System (minimum v7.3) - Maintain the existing business process and implement new business processes using Remedy ARS and other components - Conduct site assessments and prepare complex design proposals; develop and execute upgrade implementation plans - Maintain communications with customers, end users, suppliers, vendors as appropriate in order to ensure appropriate designs. Research and gather information for complex customer requirements. - Integrate the business processes implemented in the Remedy ARS System with other systems - Apply specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology (SDLC) - Use appropriate tools to analyze, identify and resolve business and or technical problems when designing information technology solutions. Recommend new tools or procedures as appropriate. - Maintain security, integrity, and business continuity controls and documents when designing information technology solutions - Apply metrics to monitor performance and measure key project criteria - Stay current on emerging tools, techniques and technologies to ensure customer requirements are met - Provide assistance and limited direction to less experienced personnel - Develops Remedy ITSM Suite and Custom Application solutions in 7.6 environment - Integrate various external integration tools with ARS Including but not limited to HP Open View, LDAP, Business Objects and Mobile Device Platforms in 7.6 environment - Develops workflows, customizes, implements and maintains applications on ARS and remedy platform independently - Hands-on experience with Remedy custom development including creating objects and designing workflows, changing active links and guides data. - Ability to create new forms or modify existing forms based on client requirements. - Experience with upgrade to 7.6.04 is must. Should be able to independently lead the upgrade effort while taking care of all existing customizations and data. - Hands-on experience with installation and configuration of BMC Analytics(Business Objects tool). Should be able to create new custom objects in BMC Universe in Analytics. - Ability to create custom reports as per requirements. - Thorough knowledge of CMDB and auto-discovery methods including ADDM. Ability to understand reconciliation rules and asset imports. - Good troubleshooting skills for outages related to AR System and related components. - Understanding of Service Desk Modules for BMC ITSM Suite. - Experience with trouble-shooting any tier 3 escalation on the ARS platform (workflow, integration, mid-tier, database and other areas) and participate in the on-call rotation - Develops workflows, customizes, implements and maintains applications on ARS and remedy platform independently Salary: 6O Click here to view full job description and apply<http://www.ejobsville.com/display-job/82601> (Guest users can also apply) ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. 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