Hello , Hope you are doing great. Job Title: Contact Center Technical Reporting and Metrics Location: REMOTE Duration: 6+ Months Contract
MUST HAVE EXCELLENT COMMUNICATION SKILLS!!!!!! Contact Center Reporting & Metrics Technical Consultant contract position. The duration of the contract will be six months with the possibility of extension from there. The position can be based out of Atlanta, GA; Miami, FL; Woodbury, MN; Kansas City, MO; Milwaukee, WI. This position also offers the option of working remotely. Contact Center – Reporting Technical Consultant The Contact Center – Reporting Technical Consultant’s primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. In addition, this person will contribute broad experience and a high level of expertise in business processes and system functionality. On project assignments of high risk and complexity, the position leads and directs activities such as requirement definition, research, analysis, testing, training, and documentation. Acts as the customer / IT liaison during analysis, requirements definition and design activities; maintains an understanding of a broad range of business processes and related systems; provides strategic advice for business processes and solutions; collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives. Participates in the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk, resource and financial plans; communicates status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties; coordinates issues, tracking and resolution. Manages testing activities for maintenance and project assignments; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts. Provides general customer and IT support for assigned business applications; deals with the most complex system problem logs; works with business and technical staff to perform effective root-cause analysis and resolution; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. Gathers, compiles, interprets and summarizes systems and business process changes; maintains system support tables. *Requirements:* • Requires 5 to 7 years of progressive Business Systems Analyst experience in an Information Technology environment or 5+ Years of experience as a contact center engineer or application consultant. Must understand the Contact Center Reporting. • Experience with Cisco UCCE/CVP & Java, CUIC, Exony and Aspect • Experience with Contact Center Reporting is required • Extensive background in Aspect and UCCE/CVP application development/administration is required. • Important to have Team Leadership skills and Multi Site experience • Requires ability to estimate, plan, schedule, organize, coordinate, and execute activities • Requires ability to effectively manage multiple assignments and priorities • Requires ability to communicate effectively both orally and in writing to management, team members, business and technology professionals • Requires ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction • Requires ability to apply broad business knowledge and practical experience to the analysis / solution generation process • Requires ability to coordinate system testing cycle, issues tracking and resolution • Requires strong coaching, mentoring, training and facilitation skills • Requires ability to deliver results on time and within budget • Requires ability to be adaptable to a variety of project team roles, such as analyst, tester, documentation writer, trainer, team lead or mentor • Requires ability to develop good working relationships with business sponsors, business partners and technical staff • Requires a high level of expertise in a variety of application and business areas • Requires continuous learning of new skills that add value to projects and assignments * Helpful skills / experience to have:* • Helpful to have Project Management experience • Helpful to have BA or PM certification • Experience with Cisco technologies for Contact Centers is highly desirable • Experience with Cisco UCCE/CVP & Java, CUIC, Exony, and Aspect is highly desirable • Experience analyzing and mapping ACD elements from Aspect to Cisco for call reporting purposes is highly desirable. Thanks & Regards, Rani Adari Sr. IT Recruiter Tech Tammina 203 Elden Street Herndon, VA-20170 Call: 703-880-4992 Fax: 703-991-5532 [email protected] www.tammina.com GTalk:raniadarii -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
