Hello, Hope you are doing well.
Please let me know if you have anyone available. Appreciate for your quick response... *Strong NetApp guy with CDOT experience - Cluster Data OnTap.* *Storage Management Engineer * *Nashville, TN* The ideal resident will have a very strong foundation in NetApp core technologies - both NAS and SAN. Customer needs assistance from CommVault / Netapp expert to properly setup and get CommVault working with Netapp based on best practices. The Resident Storage Management Engineer is a mid-level PS Engineer. In addition to ensuring the smooth operations of the storage infrastructure, the Storage Management Engineer supports and fine-tunes the efficiency of the implemented storage management solutions. This consultant also implements the necessary tools to assist in the improvement of overall storage efficiency objectives. The Storage Management Engineer will also be responsible for mentoring and/or supporting additional Residents on the account. The Storage Management Engineer is assigned to a specific customer account and will be responsible for the following: * Support and daily administration of NetApp storage infrastructure * Becoming a trusted advisor to the customer and account team * Staffing augmentation to customers storage team * The support of a customer's IT Service Management (ITSM) framework relative to the storage infrastructure. * Project planning for solution management and tools implementation tasks of moderate complexity. * Providing support for storage projects and solutions such as backup and restore, disaster recovery, storage consolidation, data protection, storage performance, etc. * Storage Efficiency Optimization such as upgrades, performance tuning, and system audit tasks. * Providing customer support including troubleshooting and problem resolution. * Technical mentoring and guidance to other technical team members. The Storage Management Engineer must be proficient in the following areas: * Operating Systems: Unix and/or Windows systems administration functions including domain structures, file systems, disk partitions, mounts, quotas, and general security. * Networking: Local Area Network technology, specifically Ethernet, IP, DNS and NIS associated daemons, FC switches and directors, Network architectures including hubs, repeaters, bridges, routers, and switches. * Storage: SAN and/or NAS storage, data replication, storage efficiency and manageability software * IT application environment: full spectrum of the technical environment: infrastructure, backups and business applications (Oracle, SAP, MS Exchange, MS SharePoint, MS SQL, etc.) * ITIL Service Management and NetApp best practices. The responsibilities of a Professional Services Storage Management Engineer will include: * Storage Efficiency and Optimization - Ensure NetApp products are suitably configured for maximum storage efficiency. This may include such tasks as product upgrades, performance monitoring, and system audit tasks. * Documentation - Create and maintain NetApp storage infrastructure best practice documentation for the customer. * Service Operations (ITILv3)- Key functions include interfacing with Operations Management and the Service Desk. The resident engineer will be responsible for performing storage operations leveraging the following process and Service Levels and will be a responsible for the continuous improvement of these services. * Service Request Management * Event Management * Incident Management * Problem Management * Access Management * Service Transition (ITILv3) - The resident engineer will be required to drive storage related projects for IT and is expected to use the following process as defined by our customers. In addition the resident engineer is responsible for the continuous improvement of NetApp's linkage to these services. * Service Asset and Configuration Management * Service Validation and Testing * Evaluation * Release Management * Change Management * Knowledge Management Job Requirements * Work onsite 40 hours/week * A strong command of ITIL concepts and the ability to operate within an IT Service Management framework * The ability to operate against SLAs * Familiarity with ticket management systems and the function of a IT helpdesk * The ability to follow strict procedures for implementation, operations and escalations * Strong troubleshooting skills The Storage Management Engineer is responsible for supporting the installation, implementation, and operations of the storage projects, products and management solutions. This is a mid-level Professional Services Engineer position. The resident engineer must be able to operate with direct supervision from our customers and they must be pro-active members of the operations teams. Responsibility: * The tasks for which this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches. * This individual will apply experiences and knowledge in solving problems that are complex in scope * Demonstrate good judgment in problem solving as well as the identification of problems in advance, and proposing solutions. Interaction: * This individual interacts primarily with IT staff to employees including senior technical representatives at customer sites. In addition, they work with the NetApp: * Resident Storage Teams * PS Delivery Teams * Account Teams * NA Global Support. * At customer sites this individual may work with customer architects, systems administrators, technical managers, and Line of Business (LOB) managers. * Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently. * The ideal candidate will be a proactive contributor and a technical subject matter expert. * To be successful, this individual must demonstrate favorable results through regular leadership and influencing others. Behavior Characteristics: 10-50 Netapp Controllers, 72 + Hosts, 500 - 1,000 TB's, Operating System: Microsoft; Data OnTAP: 8.1.3P1; Network: NAS-NFS, SAN-FC, Platform: FAS2000, FAS3000, FAS6000; 150+ users, SQL, VMware; Protection SW: SnapMirror, SnapProtect, Snapvault Thanks, Satish www.fabergent.com -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-abap+unsubscr...@googlegroups.com. To post to this group, send email to sap-abap@googlegroups.com. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
