A new Job, ID: 127969 <http://www.ejobsville.com/display-job/127969> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Desktop Support Technician posted on 2014-03-13 15:24:26 Job Description:*Job Title :- Desktop Support Position* *Duration :- FTE* *Location :- **Kansas Citi, MO* *Start date : very immediate/ need candidates who can start asap*. JOB DESCRIPTION *Deskside Engineer (FTE)* *Description:* - Provides primary support to Executive users - Assists customer end users and current staff with technical support of desktop and laptop computers, applications and related technology. - Provides hardware break/fix support and warranty support for current desktop/laptop/workstation devices - Installation, and testing of computer systems and peripherals within established standards and guidelines - Application software and operating systems support to diagnose and resolve unique, non-recurring problems - Reimages systems as required. - Understanding of IT services - Provides Smart Hands support to L1 and L2 support teams - Works with SMEs to provide extension of hands and feet support as required - Provides basic support for PDAs, Blackberrys and printers - Provides equipment move services - Recommends and / or performs upgrades on systems to ensure longevity. - Works with procurement staff to purchase hardware and software. - Performs other duties as assigned *Desired Experience:* - Must possess strong executive/senior leader quality customer service skills - At least 3 years of experience in the field or in a related area required - Prefer Dell Certified Technician - Strong Microsoft Office skills (Outlook, Word, and Excel) - Strong Microsoft operating System installation and troubleshooting skills - Familiarity with ticketing systems such as Remedy - Must have a sense of urgency and the ability to comprehend SLA's and in scope work - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers - Broad experience of IT with basic understanding of Networks, Intel Servers and Telecoms - Unix first level troubleshooting and software loading - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels including executive - Strong written and verbal communication skills - Good time management skills and the ability to work independently if needed - Must be detail oriented and self-motivating - Background security check required - Experience performing remote control of PCs and video conferencing knowledge *Click here to view full job description and apply <http://www.ejobsville.com/display-job/127969> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
