A new Job, ID: 127972 <http://www.ejobsville.com/display-job/127972> was
added at eJobsVille.com - For the Best Tech Jobs in
Town<http://www.ejobsville.com>
Title: Help Desk Analyst 1 posted on 2014-03-13 15:45:45
Job Description:Title: Help Desk Analyst 1
Location: Harrisburg, PA.
Duration: 4 months
Job Desc:
Support in-house help desk team by taking a variety of IT related calls
including IT hardware consisting of PC's, Printers, Routers, Servers, and
UPS; calls involving
Mainframe and Network software Telecommunications and Datacomm problems.
Tasks include: Receive calls for assistance, elicit information, and
perform hardware and software diagnostic procedures including use of
utility programs in diagnosis
and troubleshooting of IT hardware and software.
Refer Tier 2 calls to technical staff via Remedy or service providers
Resume or restore mainframe, LAN and user IDs and passwords through RACF
or Active Directory
Restart or reset local and remote hardware devices using
Education: 2 year college degree or equivalent technical study
Role Description: All roles specified in HDS 1 - Provide service and
preventive maintenance activities on element exchange/baseline products
(products with element
exchange service and traditional maintenance philosophies; i.e., terminals,
printers, personal computers, etc.).
Able to diagnose and coordinate the repair of products by dispatching and
tracking the work of appropriate Service Providers.
Makes appropriate use of reference publications and diagnostic aids in
resolving technical problems.
Take active role in suggesting peripheral equipment.
Detect and correct equipment errors.
Prioritize and schedule own workload.
Needs technical assistance on complex problems
Assist in coordination of changes, upgrades and new products, ensuring
systems will operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative
environment questions in a timely manner.
Implement shared software, such as operating systems, configuration
management tools
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken. Plus the following:
Knowledge of system relationships and telecommunications.
Application of technical skill to a variety of equipment types.
Diagnoses and repairs industry systems products.
Perform routine service and repairs on industry system products without
assistance.
Anticipate and resolve issues specific to the team.
Determine time estimates and schedule for own work and resolve issues in a
timely manner.
Identify and track issues, risks and action items.
Skill
Required / Desired Years of EXP
Field experience (i.e. Hands on PC Support experience).
Required ??
Provide service and preventive maintenance.
Required ??
Diagnose/coordinate repair of prod and dispatching & tracking Servce
Provider
Required ??
Ability to identify and track issues, risks, and action items
Required ??
Experience w/Remedy or equivalent problem tracking
Required ??
Experience using an Automated Call Distribution System (ACD)
Required ??
Experience working in an Enterprise Level Help Desk environment
Required ??
Questioner Description
Question 1 Vendor/Candidate is responsible for paying the CWOPA ID
badge fee of $20. Do you agree?
Question 2 The position is located in downtown Harrisburg. The
selected resource will be responsible for their own parking costs. Do you
accept this requirement?
Question 3 Absences of 2 weeks or more MUST be approved by CAI
management in advance. PennDOT has the right to dismiss resources that do
not
return to work by the agreed upon date. Do you accept this requirement?
Question 4 This requirement falls under the new e-RTR process. The
candidate MUST submit their Right to Represent electronically following the
newly established process to be considered. Do you accept this
requirement?
Question 5 Please list candidate's email address that will be used
when submitting E-RTR.
Question 6 This position requires the selected resource to work at
the client site for the entire duration of the engagement, 5 days per week.
Remote work options or telecommuting will not be permitted. Do you accept
this requirement?
*Click here to view full job description and apply
<http://www.ejobsville.com/display-job/127972> (Registration not mandatory
to apply for this job)*
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