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This is a Contract to Hire position. Position: Business Analyst CRM Peoplesoft Location: Bradenton, FL Duration: 3-6 months (possible CTH) NOTE: STRONG COMMUNICATION SKILLS HIGHLY PREFERRED The Business Analyst, CRM (BA) works within an application focused team to development, and support of our customer relationship management (CRM) applications including conversions/migrations and integration with related applications (e.g., PeopleSoft HCM, proprietary applications, and Salesforce.com). The BA is responsible for the analysis, design, definition, and testing of the necessary requirements to support system development efforts. The BA elicits requirements from members of the business community, transforms them into system specifications and manages all requirements activities throughout the software development lifecycle process. Assesses production support issues and either resolves issues or determines whether development resources need to be engaged. Develops an understanding of the business and technical operations of the company through maintenance and enhancements to the existing products and features and production support. Evaluates business requirements for simple to moderately complex needs against out-of-the box software solutions, determining how to implement through configuration of the software and/or identifying where the software requires a development effort. Collects and analyzes business and user needs and working collaboratively with the project team to ensure requirements are clear, unambiguous, detailed, accurate and verifiable/testable Identifies and documents business scenarios for testing, validates the system meets the need and determines the most appropriate response to defects. Identifies opportunities for operational efficiency improvements through system configuration; identifies the impacts of change being introduced Supports business change by preparing high quality functional documentation including process flows, user guides/manuals, training, implementation checklists, FAQs, etc. Coordinates user testing with stakeholders Collaborates with the project team to identify and manage risks and issues Participates in the evolution of company level best practices, standards, and policies as it related to software development. Assists in the preparation of deployment/implementation plans and transition of knowledge to application production support teams Other responsibilities may be added at the manager's discretion Experience: A minimum of 3 years of experience in a Business Analyst role in the information technology field or equivalent experience Functional Subject Matter Expertise Good understanding of software development life cycle stages and key activities Experienced in defining, documenting, and translating business requirements and user needs into system requirements in one or more of user interfaces (screen, and GUI designs), reports, data conversions, interfaces to other applications, (including customizations to and interfaces between applications), exception handling, security and other non-functional requirements (e.g., performance, system availability, etc.). Experience with the Help Desk, Support and/or Field Services modules is preferred but not required. Working knowledge of Multichannel Framework including CTI Integration preferred but not required Working knowledge of ERMS (Email Response Management System) preferred but not required Experience with PeopleSoft HRMS 9.0 preferred but not required. Experience with Agile methods is a plus Technical: Able to do basic data analysis by writing basic queries in query tools such as PS Query Manager, SQL/SQL*Plus, Toad, SQL Navigator Practical knowledge of PeopleTools Working knowledge of PeopleSoft security as relates to PeopleSoft CRM Please let me know if you need any more information. Thanks & Regards, *Mohan Ganti* Mail: [email protected] <[email protected]> *Disclaimer: We respect your Online Privacy. This is not an unsolicited mail. Under Bill 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact Information and a method to be removed from our mailing list. If you are not interested in receiving our emails then please reply with a "REMOVE" in the subject line and mention all the email addresses to be removed with any email addresses.* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
