*Remedy Administrator -**US Citizen or GC - Direct Client * *Immediate Interview and Start ASAP!!!*
*Please send resume to [email protected] <[email protected]> * Job Title: Remedy Administrator Location: Tampa, FL Duration: 12 Months Direct Client Position Need US Citizen or GC only Provide Remedy Support Services to Support the JCSE EIS: The contractor shall provide Remedy workflows for incident, problem, change, and asset management. The contractor shall provide maintenance of the Remedy database and assist in engineering daily, weekly, monthly and quarterly checklists for enterprise monitoring and preventative maintenance. The contractor shall provide Remedy training workshops instructing support users on asset, change, and incident management. These workshops will also help to develop constantly changing workflows. The contractor shall provide documentation of Remedy Action Request System (ARS)/ IT Service Management (ITSM) to include workflows and customizations. The contractor shall patch and upgrade Configuration Management Database (CMDB) and ITSM. The contractor shall provide guidance on creating and building Service Level Agreements (SLA's). The contractor shall upgrade JCSE from 7.6.04 to Remedy ARS/ITSM 8.0. The contractor shall install and configure Service Request Management (SRM). The contractor shall map custom fields from the user interface form to the backend forms (incident, problem, and change). The contractor shall install and configure Atrium Discovery and Dependency Mapping (ADDM) to interface with JCSE current network discovery tools, specifically CA Spectrum and What's Up Gold. Contractor Personnel Skills and Abilities: The contractor must have a working knowledge and familiarity with JCSE's unique network and EIS to include servers and VM environment. The contractor shall have a working knowledge of Information Technology Infrastructure Library (ITIL) framework and IT Service Management (ITSM). The contractor will have ITIL v3 and Security+ certifications. *Please send resume to [email protected] <[email protected]> * Thanks, Sam CNC Consulting, Inc. 201-546-3096 [email protected] -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
