A new Job, ID: 166232 <http://ejobsville.com/display-job/166232> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com>
Title: Systems Analyst posted on 2014-05-08 17:34:08 Job Description: Tier 1 Systems Analyst Job Description:- The Tier 1 Systems Analyst is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to ensure service levels and quality are maintained for Windows Phone Services This person will provide support through incident management software to restore service operations as quickly as possible and minimize impact to services. Responsible to resolve or escalate issues to T2, communicate outages and maintain working relationships with partner groups during outages. This position requires four days a week at 10 hours per day or directed by a Microsoft manager. This position will be a 3rd shift 9pm to 7am Wed-Saturday within 2 months of hire for a minimum of 1 year on this shift. • Provide Tier 1 incident management support in 24/7 for physical machines, virtual and azure based services to document incidents, resolution and begin root cause analysis • Direct adhoc responses to customer inquiries via the teams mailboxes • Ensure service availability and performance meet published SLA’s • Other duties as assigned by Microsoft manager • Responsible for daily reporting and shift hand off Requirements • 1 year experience working in server support operations or call center completing incident management using a ticketing system • General knowledge of installed hardware/software systems, networks and peripherals • Experience with active directory in mid to large sized network environments • Knowledge of basic SQL and power shell or scripting commands • Ability to interpret application and security logs • 2+ Years Windows Server 2003/2008 Enterprise Support (>100 server environment). • Microsoft certifications preferred • Service Management process knowledge including incident, problem and change management • Strong customer service orientation • Capacity to embrace change and quickly adapt to new situations, changes in direction or priority • Demonstrated ability to handle multiple tasks with little to no forewarning • Demonstrated ability to react quickly, and perform exceptionally during critical/catastrophic events • Be able to work independently and as well as in a team environment Job Requirements: Tier 1 Systems Analyst Job Description:- The Tier 1 Systems Analyst is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure to ensure service levels and quality are maintained for Windows Phone Services This person will provide support through incident management software to restore service operations as quickly as possible and minimize impact to services. Responsible to resolve or escalate issues to T2, communicate outages and maintain working relationships with partner groups during outages. This position requires four days a week at 10 hours per day or directed by a Microsoft manager. This position will be a 3rd shift 9pm to 7am Wed-Saturday within 2 months of hire for a minimum of 1 year on this shift. • Provide Tier 1 incident management support in 24/7 for physical machines, virtual and azure based services to document incidents, resolution and begin root cause analysis • Direct adhoc responses to customer inquiries via the teams mailboxes • Ensure service availability and performance meet published SLA’s • Other duties as assigned by Microsoft manager • Responsible for daily reporting and shift hand off Requirements • 1 year experience working in server support operations or call center completing incident management using a ticketing system • General knowledge of installed hardware/software systems, networks and peripherals • Experience with active directory in mid to large sized network environments • Knowledge of basic SQL and power shell or scripting commands • Ability to interpret application and security logs • 2+ Years Windows Server 2003/2008 Enterprise Support (>100 server environment). • Microsoft certifications preferred • Service Management process knowledge including incident, problem and change management • Strong customer service orientation • Capacity to embrace change and quickly adapt to new situations, changes in direction or priority • Demonstrated ability to handle multiple tasks with little to no forewarning • Demonstrated ability to react quickly, and perform exceptionally during critical/catastrophic events • Be able to work independently and as well as in a team environment *Click here to view full job description and apply <http://ejobsville.com/display-job/166232> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. 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