A new Job, ID: 190202 <http://ejobsville.com/display-job/190202> was added at eJobsVille.com - For the Best Tech Jobs in Town <http://ejobsville.com/>
Title: Support Analyst posted on 2014-06-16 13:17:55 Job Description:NOTE: NEED H1 COPY FOR SUBMISSION Role: Support Analyst Location: Alpharetta, GA Duration: Long Term Rate: $45/hr on C2C Job Responsibilities: -Provide level 1 troubleshooting for IVR & CTI application related issues. -24x7 IVR & CTI application production support. -On-Call rotation primary/secondary support once in 3 to 4 weeks. -Troubleshoot application flows and customer interactions in the system. -Development of front end GUI using Java, Jsp, JSF - Provide technical expertise in the planning, administration and operation of a large, multi-platform and highly networked computing environment. -Work on trouble tickets on a daily basis, analyzing the issue raised by Customers. -Monitor the performance of system hardware, network, and applications on daily basis. -Perform code deployments and support production validations on a weekly basis. - Work on Infrastructure support projects, documentation and enhance existing processes. - Work with vendor on IVR & CTI platform related issues / enhancements. - Support Lab environment and troubleshoot issues raised by Development / Quality Analysts. - Work on designing solutions and setups for new infrastructure support projects. - Reporting on performance and application stats. Required qualifications: -Bachelors Degree in Computer Science or equivalent -Effective and strong communication skills required for representation on Crises bridges. -Hands on telephony/telecom knowledge with good prior work experience. -Good command on PLSQL, Perl, and Shell Script. -Strong knowledge of SQL/Oracle -Good command of Unix Solaris (or any other version) -Good network troubleshooting skills. -Superior analytical and problem resolution skills. -Effective communication skills. -Strong Troubleshooting skills Additional Skills (nice to have): - -SIP, CVP, Cisco ICM/Cisco CTI OS/GeoTel -SQL query construction and optimization, stored procedures and build complex queries. -Good knowledge of WebSphere and Java. - Good Presentation skills. - Work with composure and urgency during while under pressure. *Click here to view full job description and apply <http://ejobsville.com/display-job/190202> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/d/optout.
