Dear Business Partner,
We have an urgent requirement for Business Analyst / Process Development
Manager , please check the job description and forward your consultants
resume with contact no and hourly rate.
Here is the job description:
Title: Process Development Manager/Business Analyst
Locations: Atlanta, GA or Middletown, NJ or Southfield, MI
Duration: 12+ Months
# of position: 6
Job Description
Produces customized processes based on the client's maturity level with each
of the ITIL process (Incident Management, Change Management, Service Request
Management, Capacity Management, etc.).
Develop Policies and Procedures Manuals, Desk Level Procedures, and Custom
Workflows for the Life Cycle Management (LCM) teams.
Develop Interface Agreements for technical work centers and Managed Third
Party (MTP) vendors.
Create Level One Telecom Troubleshooting Scripts and identify Minimum Data
Sets for the Service Desk.
Assist the System Development team with requirements gathering for
electronic bonds and database activities.
Assist the System Development teams with User Acceptance Testing. Conduct
Operational Readiness Testing and training for LCM, MTP, Service Desk, and
client IT teams.
Produce the Training Manuals/material, and conduct training for the LCM
teams, work centers, and Service Desks.
Skills required for this SR:
Skill Experience
Need
1) ITIL Service Mgmt
Intermediate Required
2) Project Mgmt Entry
Level Desired
3) Process Development Intermediate Required
4) Managed Network Services Entry Level Desired
5) Documentation Development Entry Level Required
--
Regards,
Gabriel
Agile Enterprise Solutions, Inc || "Ensuring Client's Success"||
Ph: (630)-242-8896 x 302 Fax: (847)-890-6357
www.agilees.com|| Email: [EMAIL PROTECTED]
[EMAIL PROTECTED]
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