Hi partner,
Hope you are doing great.
Please have a look below job description, and kindly let me know your
interest in this opportunity.
*Let me know if needed any help from my end. You can reach me via** Email:
je...@gtssminds.com, Ph: (609) 890 0316 *802*
*Title: Backup Lead – Level-3*
Duration: 6-12 Months
Location: Torrance, CA
*Operations Lead – Backup*, *Information Technology Operations*
The *Operations Lead – Backup*, *Information Technology Operations* is a
developing individual contributor that possesses business management /
process expertise in the area of IT Operations and Data Center Facilities
Management. The Operations Lead, IT Operations can independently determine
and resolve most problems in the area of IT Operations and continues to
expand their knowledge of other process disciplines. The individual in this
position develops and designs complex business processes and continues to
maintain and renew their process expertise by retooling and planning for
emerging technologies.
- The individual in this role must understand the overall goals and
strategy of the customer as it relates to the creation, storage and secure
dissemination of various Infrastructure components.
- HCL provides a safe and secure environment to ensure the availability
of data to customers 24 hours a day, 7 days a week. The Operations Lead,
IT Operations oversees the daily operations of the Technology Centers and
the respective Field Office Data Rooms.
- The individual in this role must manage the contractual expectations
set for HCL in the Managed Services of the Infrastructure components
residing within the Technology Centers and Field Offices Data Room. In
this role, the candidate will be held accountable to ensure standards are
being achieved and that the tracks are driving Transformation within the
domains of Infrastructure components that they are responsible.
- This individual completes tasks and activities within established
timeframes given limited supervision and managerial direction and also
works to ensure compliance with established policies, practices and
procedures.
*65% Duties: *
*Support of the IT Operations Team*
- Leverage past experiences to create "best practices" standards within
customer organization.
- Direct and track implementations according to established work plans
and milestones.
- Support the operational strategy and plan with input from the
Architect and Engineering teams.
- Ensure consistency of processes and procedures, technology standards,
and quality approaches.
- Ensure all operations-related problems are resolved in a timely manner
to minimize user impact.
- Manage root cause analysis and investigations on persistent or major
hardware and application related problems and ensures resolution.
- Possess and maintain a broad knowledge base to effectively identify,
manage, and resolve issues.
- Drive the building and fostering of teamwork across the organization
demonstrating the agility of the IT Operations organization to exceed
expectations.
- Support all delivery expectations base on the implementation and use
of the ITIL framework.
- Support the deployment of enterprise upgrades for the Technology and
Application teams.
- Support the detailed transition of new technology to the IT Operations
team so that support can be maintained with minimal interaction from the
Architect and Engineering team members.
- Leverage past experiences to create "best practices" standards within
customer environment.
*35% Duties:*
*Overall Expectation and Responsibilities*
- Directly work with a team of offshore individuals based on out of
India.
- Establish clear expectations and provide regular formal and informal
feedback.
- Identify solutions and opportunities to drive the progression of the
defined customer Technology Roadmap
- Review hardware and software packages to assure these components
confirms to customer needs and can be supported
- Ensure on-budget, within defined scope and quality for projects.
- Maintain customer focus by identifying customer needs, requirements
and expectations.
- Communicate influentially and gain buy-in on plans and goals that need
to be achieved.
- Be a change agent - impact teams and influence peers on
goals/objectives, policies and processes and also build support for
initiatives.
- Support the review of technology capacity.
- Manage the identification of under-utilized or high-maintenance
components.
- Collaborate with Architect and Engineering in planning, researching,
developing, recommending, and implementing new hardware, software, policies
and procedures, and services to fulfill new technological advances.
- Collaborate with other Operations Engineers, Architects, and Senior
Management to define, design, and manage the architecture and infra
- Understand the company's requirement as well as the vendor's business,
strategies and industry issues.
HCL is looking for individuals with strong business sense and practical
expertise. Successful candidates should have:
*Experience:*
- Eight or more years in Information Systems
- Eight or more years in IT Infrastructure and Operations support
- Five or more years in strategic thinking and leadership with strong
abilities in relationship management and developing efficient and effective
solutions to diverse and complex problems
- Five or more years of integrating deployments with ITIL based
processes
- Two or more years of Project Management experience
- Eight or more years of relevant experience required in the following
technologies:
- Experience on Installation, Configuration & Upgradation of
Netbackup 7.x and above
- Experience in troubleshooting Netbackup Core issues
- Experience on Database backups like Oracle, MSSQL, Exchange is a
must
- Experience on VADP,VCB, NDMP and BCV backups
- Experience in managing Data Domain and tape libraries
- Understanding of DR concepts
- Integration of Netbackup with reporting tools like DPA, Ops Centre
- Through understanding of Netbackup Process Flow
- Provide Trainings to the Team
- Improve service level targets
* Certification:*
- ITIL v3 Certification (preferred)
* Skillsets:*
- Ability to effectively interface with all departments within customer
organization.
- Ability to work independently, with strong organizational and
flexibility skills in a team-oriented environment.
- Competency in developing effective solutions to various business
problems.
· Technical understanding of and proven ability to implement and
maintain existing internetworking architectures and new computing
architectures.
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