*Hi Associate,* *Hope you are doing good.*
*I have urgent requirement for you mentioned below.* *Position: Project Manager * *Location: RTP,NC* *Duration: 12 Months* *Preferred Qualifications * Bachelor’s degree in communication, business, or related field. *3 years of customer service experience * *3 years of program management experience * *3 years of experience working with leadership * *PMP Certified.* *Key areas of responsibility: * Collector deployment-work with TSEs to effectively deploy assigned customers through the collector deployment process. Attend Internal and External Kick-Off calls with the customer. Follow escalations model, clearly communicate customer issues/roadblocks with management. Update CSTG-Online dashboard through the collector deployment phase. Collector maintenance-work with TSEs to continuously maintain assigned customer’s collectors and ensure account health. Ensure Internal and External Customers are following correct processes (ie opening cases). Create and host internal meetings to ensure all parties are in sync with current customer issues. Ensure that other Cisco employees from a service other than SNTC/PSS cannot issue tasks to the TSE without PM approval. Communicate all customer prioritized issues with Team Lead. Collector decommission-Decommission collectors from customers who have ended their contract (ie ensure collectors are returned to Cisco by the customer at the end of a service contract). Process implementation-help develop the organizational processes, and tools to ensure that the implemented process continues to adapt to the changing business environment. Manage TSE workload - work effectively with TSEs to help manage the accounts. Creating and maintaining documentation-includes maintaining wikis, internal websites, and other places of information such as power point presentations. Presentation-provide presentation materials on collector related topics. Strong technical understanding and vocabulary - communicate technical information to a non-technical audience Escalations-keep track, follow-up, and lead the escalation process for collector issues. *Skills required:* Ability to think strategically and work independently Must be a highly motivated self-starter Excellent communication, interpersonal, prioritizing and organizational skills Strong negotiating and influencing skills both internally and externally Team management skills Reliable/dependable Proficient with Microsoft Office tools including Word, Excel, PowerPoint, Outlook Able to finish tasks assigned under pressure Must thrive in a team environment which incorporates many cultures and work styles Aptitude, attitude, and adaptability are keys to success *Regards,* *Jacob Wilson* *SRS Consulting Inc.* *Ph: 510.256.0377 Extn 103* *Email: j <[email protected]>[email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
