Dear Business Partner,
We have an urgent requirement for *Business or System Analyst/Technical-Sr. Problem Management Analyst*, Please check the job description and forward your resume with contact no and hourly rate. Here is the job description: * * *Job Title: Business or System Analyst/Technical- Sr. Problem Management Analyst * *Job Location: Phoenix, AZ* *Duration: 3 months* * * *Rate: $35/hr on C2C* Local consultants Preferred ** Client's Services Problem Management ensures timely and appropriate actions are taken to mitigate technology risk to our clients, both external and internal. The Problem Management Analyst works amongst a team of peers to oversee compliance with internal and external audit requirements relating to the problem management process. *Job responsibilities include*: • Drive process adherence by monitoring problems through the problem management lifecycle, ensuring problem owners are: Conducting thorough root cause analysis, documenting status and workarounds in the problem management database, and opening requests for change to remove root causes of known errors. Perform trending and analysis of all high/urgent priority problems. Produce actionable data to help drive down the number of incidents. • Facilitate meetings with cross-functional teams to drive root cause analysis and preventative actions. • Identify and drive improvements to the problem management process and tools. • Establish and maintain strong working relationships with incident management, change management, application support, and upper management. • Represent the problem management process across the enterprise, delivering planned or ad-hoc education on policies, processes, and procedures. • Maintain a basic working knowledge of data center systems and applications, their integration points, and service delivery goals. • Maintain a basic working knowledge of the products and services offered by Schwab, and the potential client impact of problems in the environment. *QUALIFICATIONS:* Required minimum qualifications include: * 5 years experience within a large multi-platform data center environment. * 3 years experience in a problem management capacity. * In-depth knowledge of problem management best practices and basic knowledge of incident management and change management best practices. * Hands-on experience using one or more root cause analysis methodologies. * Proven relationship building and influencing capabilities. * Drive and determination to simultaneously champion multiple problems through the problem management lifecycle . * Ability to conduct trending and analysis to drive decision making. * Strong interpersonal, prioritization, and negotiation skills. * Excellent written and verbal communication skills, to both technical and managerial audiences, including executive management. * Experience with process design, implementation, review, and continuous improvement. * Basic knowledge of products and services provided by the financial services industry. In addition, ideal candidates will have: ** ITIL Foundation Level (V2 or V3) certificate. ITIL Practitioner Support and Restore (IPSR) (V2) or Operational Support and Analysis (OS&A) (V3) * *certificate is preferred. * ** Technical background in one or more platforms, such as Linux, mainframe, Windows, or network/telecom.* * * Financial services background, preferably with a securities broker/dealer.* * * Experience with BMC Remedy Help Desk.* -- Regards, Gabriel Agile Enterprise Solutions, Inc || "Ensuring Client's Success"|| Ph: (630)-242-8896 x 302 Fax: (847)-890-6357 www.agilees.com|| Email: gabr...@agilees.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to sap-basis@googlegroups.com To unsubscribe from this group, send email to sap-basis+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/sap-basis -~----------~----~----~----~------~----~------~--~---
