Hi Folks, Hope you are doing great,
Please find the below job description for one of our reputed client, if you are interested please send me your updated resume to *[email protected] <[email protected]>.* Job Title: Business Analyst Location: Owings Mills, MD 21117 Duration: 6+ Months *Description:* *Responsibilities (must be able to perform the following tasks): * · Perform detailed of analysis of production support tickets, which are defined as those activities which require functional analysis of incidents by a BA team. It involves triaging tickets raised by end-users, outbound calls to clarify and resolve their non-technical issues, and identifying true technical issues for Technical Teams to resolve. Communication skills and intense knowledge of the application from end to end is needed. · Perform business analysis activities such as analyzing the tickets and assigning them priority, impact and urgency. · Must have experience in working in with Oracle and doing simple SQL Queries and have some knowledge of the development layers ( Portal , Services, Data)Past knowledge of being involved in Build project where they had the experience of working in the SDLC process is also key. *Example:* The BA team receives an email from the Service Desk or the ticket is assigned to the BA group. The team opens the ticket, analyzes the issue and sends out an email to the user that the issue is being worked upon and assigns it to the appropriate technical group for resolution. Once the issue is resolved, they receive the confirmation from the technical team and the Service Desk is informed that the ticket has been resolved. · Perform business analysis and document requirements for small enhancements falling within Enhancements budget under Managed Services. Thanks *Dipesh Kumar Mandal|*Next Generation Technology, Inc 116 S Arlington Heights Road, Arlington Heights, IL - 60005 Ph: 224-764-8408| Fax: 847-253-7282 Email: [email protected] | http://www.ngtechinc.com Consulting- Development-Staffing *Note:* If you have received this mail in error or prefer not to receive such emails in the future, please send an email to [email protected] with *"REMOVE"* in the subject line. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
