Hi
Please respond with an updated resume along with expected feedback to [email protected] or can call me at desk 832-510-8465 for further queries..... Job Title: Contact Center BA Location: Bloomington, IL Length :12 months Start: ASAP Interview: phone · 5+ years of BA experience with migrations desired. · *Contact center experience needed* · Ability to work in a fast-paced environment and adapt quickly to changing priorities, needs, and assignments · Ability to quickly develop strong relationships and establish trust, as well as an ability to influence · Ideal candidate will be results focused and respected as a change leader · Understanding of contact center principles (Workforce Management, Call Routing, etc.) · Knowledge of current call flow and call types · Understanding of workload management including current process and workflows · Understanding of tools and metrics used within the current environment · Ability to access and analyze business partner data · Understanding of the positive organizational impact that comes with a comprehensive knowledge management system · Understanding of current workflows and process improvement opportunities · Strong communication skills, including audience and business needs analysis, development of communication strategies and plans, message development, and identification of appropriate, cost-effective delivery options *Client Feedback on previous submittals: * *We are really seeking either a strong communications analyst, experienced in developing Communication Strategies, or someone with contact center operations or Workforce Management experience. We would like communication specialist profiles with experience in building communication strategist, roll out communication plan, crafting communication by working closely with leadership team and have good proficiency in writing and speaking English.* thank you Sagar *Vidya Sagar * *Sr. Recruiter * *Cybersearch, Ltd <http://www.cybsearch.com/>* *[email protected] <[email protected]> * *Phone: 832-510-8465* *fax: 847-357-0219* *2nd fax: 928-223-9796* *YIM: sagar.virtue* *Gtalk: vdsgr61* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/groups/opt_out.
