*Hi,* *Preferred Employment : **Corp2Corp*
*Direct Client: * *Title: Quality Management* *Duration: 9+ Months* *Location: Bloomington, IL * *Requested: - Quality Management Business Analyst Business Knowledge Preferred: * · Extensive knowledge of the Call Center Environment · Extensive knowledge of Quality Management Program processes and procedures, including reviews, reconsideration process and reporting, including analyzing reports · Knowledge of the calibration process, including knowledge of review process for chat and email in contact center · Experience with Project work, processes, and timelines, including analyzing processes and writing procedures · Possess Quality Management expertise · Will support the contact center Quality Management processes and capabilities · Assist with activation readiness. *Technical Skills Preferred: * · *Working knowledge of Verint * · Working Knowledge of the Universal Quality Form · Critical Thinking - Communication (verbal and written) · Adaptability/Flexible · Attention to Detail · Assist with training and processes related to the deployment of the Verint Workforce Optimization Suite · Previous knowledge and/or experience with Contact Centers is desired · Would be assisting team in developing requirements for workforce management and quality monitoring · Other skills preferred: · Self-Starter (ability to learn as we go) · People Skills · Presentation skills · Technical ability · Relationship building · Teamwork Data Knowledge Preferred · Ability to analyze information, situations and problems, draw conclusions and make recommendations relative to QM *Thanks & Regards,* *Matt Blair / Global Resource Management, Inc. (GRMI) * *Work:* 678-935-1977| *Fax:* 678 935 7980.| *Email: **[email protected]* <[email protected]> *Gtalk: **[email protected]* <[email protected]> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
