*Hi,*
*Direct Client: * *Title: **Business Analyst IVR * *Duration: 9+ Months* *Location: Bloomington, IL * MUST have experience as a contact center business analyst Must have experience working with call flows, IVR applications (from a business process perspective), customer experience Strong preference for candidates with experience in: Natural Language Processing o Speech Recognition Text to Speech Prefer experience working with Cisco UCM, Cisco CVP and/or Cisco ICM Additional Qualifications : *Business Experience: * Business Process Management Business Experience: Corporate Contact Center Consulting Services (contact center knowledge) Systems Experience: Collaborative Technologies General Skills: Strong written and oral communications, self-starter able to build relationships within all levels of the organization, ability to work a full work week mon- fri, onsite at Corp South of experience in a mid to large organization where business requirements will be gathered from multiple sources. *Thanks & Regards,* *Matt Blair / Global Resource Management, Inc. (GRMI) * *Work:* 678-935-1977| *Fax:* 678 935 7980.| *Email: **[email protected]* <[email protected]> *Gtalk: **[email protected]* <[email protected]> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
