Planning and implementing defect and change request tracking processes--customizing Rational ClearQuest to facilitate these operations-- administeringthe ClearQuest system ~ ITIL Service Manager Certified.*ITIL Process consulting*experience in service management domain Undertaken ITIL process due diligence or ITIL processmaturity ~ Develop SOPs and Best Practices to use across all the projects in SCM Tower.Architecting SCM solutions for specific customer needs.Problem Management through effective brainstorming and technical expertise.Large Enterprise wide rollout of SCM tools. Capacity planning and management.Automation of repetitive tasks thru scripting. Enforce policy thru triggers,utilities, etc. Contribution to Tower as SME. Provide consultancy forall aspects of Software Configuration Management & Defect Management.Knowledge sharing sessions with SCM Tower people. Plus all theresponsibilities of L3. Evaluation of new releases andsuggesting to the projects.Play a lead role of SCM expert to the organization.Making the best decisions and suggesting the SCM toolas per the project requirement.Work with the Project Manager to set the processand direct the team to work as per it. ~ Setup Builds for current/new product releases.Attend bug scrubs. & posts patches. TroubleshootsBuild failures. Does triage of build failures. Configures Project &RE Builds for new releases. Ensures that the RE Evironment/Hardware matches thecompatibility matrix. Analyzes build failures associated with RE issues and detwhere fixes/improvements can be made.Defines the improvements to RE processes.Work closely with Release Management team in determining the best approachto RE/SCM for the upcoming releases.Technically responsible for the quality & time lines of Patches & Builds.Is the point of escalation for customers whenthing don’t go according to accepted *SLAs*. Coachesand mentors RE I and II employees. Works with othersoutside RE to identify issues and recommend
-- Regards, Thanks and Regards, Satish Kumar Singh ll IT-SCIENT - Talent Management Group ll ll Phone: 510 972 5267 ll Fax: 877.701.4872 -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
