Hello ,
Please send resume at *[email protected]
<[email protected]> / [email protected] <[email protected]>*
Job Title : Service-now Admin/Developer
Location : Corning,NY
Duration : 6+ month
Job Description:
- The role would be for configuring and setting up Service-now ITSM
application and administer, maintain and support the implementation.
- Able to work very closely with ITSM Architect, customer personnel, IT
Architect, IT support teams and other technical teams to ensure that
business needs around implementation of ITSM processes and ServiceNow
(Service-now.com) in a controlled and predictive manner.
- *Work Scope: *
Understands technical and functional design requirements for
ServiceNow
Understands the workflow engines.
Creates workflow and web prototypes for client engagements.
Designs, codes, and tests technical solutions for ServiceNow
implementations.
Uses Mid server, webservices, email and other relevant
technology to
integrate tools with ServiceNow.
Identifies system deficiencies and recommends solutions?
Maintaining and administering the impl.
- Has technical expertise in a defined area and can handle
problems/tickets - complex in nature.
- Serves as escalation point for all isues within a group
(infrastructure support/network) in a project.
- Responsible for maintenance and administration, enhancements,
following change management policies, report capacity and availability,
updation of the ticketing system and KEDB.
- Expected to train and mentor junior administrators.
- Maintain a roster for shift management (if applicable).
- Expected to participate in weekly operational meetings, change
management meetings.
- Expected to lead the team from transition to delivery and also work
with Project manager for Infrastructure projects and SI work. Should engage
in Continuous Improvement Projects or SIPs to improve productivity and
SLAs.
- In Package Implementation space: The incumbent leads and manage
complex DBA projects, has expertise in new technologies, developments,
database and application upgrades. Mentors and groom DBAs.
- *Required Skills*:
Tool Support , TIS Technical Support ,BSM Admin,Infra Tools
Customization and Deployment
- *Essential Skill *: ServiceNow - SaaS
- *Additional Skill*: English Language
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*Thanks and Regards,*
Manish Hembram
Technical Recruiter - Talent Management Group
ll IT-SCIENT ll Phone: 510.972.5265|| Fax: 877.701.4872 ||
Email Id: manis*[email protected] <[email protected]>* || Web:
www.itscient.com
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