Hi,
Direct Client *Preferred Employment : Corp2Corp* *Position : **Quality Control Management * *Location: Bloomington, IL * *Contract: 7+ Months * *Role Requested: * Quality Management Business Analyst Business Knowledge Preferred: Extensive knowledge of the Call Center Environment Extensive knowledge of Quality Management Program processes and procedures, including reviews, reconsideration process and reporting, including analyzing reports Knowledge of the calibration process, including knowledge of review process for chat and email in contact center Experience with Project work, processes, and timelines, including analyzing processes and writing procedures Possess Quality Management expertise Will support the contact center Quality Management processes and capabilities Assist with activation readiness. *Technical Skills Preferred: * Working knowledge of Verint Working Knowledge of Quality Monitoring Evaluation Forms Critical Thinking; Communication (verbal and written) Adaptability/Flexible Attention to Detail Teamwork. Data Knowledge Preferred: Ability to analyze information, situations and problems, draw conclusions and make recommendations relative to QM. *Note about Submission:* · Complete fitment and education details with years of completion. · Photo ID card must be attached for each and every submission. Submission without Photo ID Card will not be considered as submission. *Thanks & Regards,* *Matt Blair / Global Resource Management, Inc. (GRMI) * *Work:* 678-935-1977| *Fax:* 678 935 7980.| *Email: **[email protected]* <[email protected]> *Gtalk: **[email protected]* <[email protected]> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
