*Hiring: Desktop Support / Des Moines, IADirect ClientJob Title: Desktop SupportLocation: Des Moines, IADuration: 12 MonthsLocal Candidates Rate: $25hrThis role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.Will performs all roles of a level 2/level 3 Desktop Support technician.Will mentor and train junior team members. Must have experience supporting complex systems and/or custom hardware/software.members. Must have experience supporting complex systems and/or custom hardware/software.Complete Description:This role is focused on level 2/3 desktop support and is not level 1 help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.Candidate must be able to:handle difficult situations with clients and turn them into a win for the desktop support teamwork trouble tickets from a service desk systembe a mentor/trainer for new/junior Desktop Staff and be able to resolve tickets they cannot completesolve issues desk side and through remote desktopanswer how-to questions and resolve complex issues related to applications, printers, connectivityimage, setup, and install new PC’s maintain a positive outlook, be professional, and provide excellent customer serviceGreater detail outlined in the skills matrix.Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work weekMore than 5 years of relevant experience and preferred education of 2 year degree or equivalent technical studyGreater detail outlined in the skills matrix.Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work weekMore than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical studyAdvanced desktop support either client side or remote Required 5 Years Build and deploy/setup client machines Required 5 Years Desktop - Windows XP to Windows 7 Migration Required 5 Years Windows networking TCP/IP Configuration and troubleshooting Required 5 Years Ability to modify system registry (regedit) Required 5 Years Advanced support of Office 2007/2010/2013, IE8/9/10/11 Required 5 Years Desktop – Windows 7 installation, support, patching, and troubleshooting Required 4 Years Troubleshoot network printers Required 4 Years Thorough understanding of Active Directory - client side Required 4 Years Demonstrated experience providing support with remote tools Required 4 Years Experience with Hard Drive Encryption Required 4 Years Install and troubleshoot 3rd party applications on the desktop Required 4 Years Experience training/mentoring junior technicians Required 2 Years A+ Certification or MCP Nice to have Experience with Laserfiche, ASPEN, or Robocom systems Nice to have Please send resume to [email protected] <[email protected]>*
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