Hello All,
Please go through the job description and let me know your interest. Please
revert me with your updated resume Email id : *[email protected]
<[email protected]>**//[email protected]
<[email protected]>*
*Position:- ITIL Change Management *
*Location:- Corning, NY
Duration:- 6+ Months *
*Job Descrition :*
Understand the ITSM landscape of the Customer and understand In-scope ITIL
processes to be designed- Provide ITIL best practice service management
consulting at a strategic, design, and operational level for the Customer s
environment- Understand the specific Process requirements of the Customer
and gather the required inputs on Customer s people, practices and
processes, Organization structure, ITIL Tools in-use, as-is process,
details on current Vendors- Prepare the Process definition plan, identify
the reviewers and process sign-off mechanism- Author the Process documents
and get them signed-off from the Customer (include the required Process
flows, diagrams) as per the agreed Template- Collaborate with the Tools
team (Internal / Customer) as required to customize the ITSM Tools
in-scope- Agree with the Customer on KPIs/Metric to be used to measure the
effectiveness of the Process and the calculation mechanism of each of the
KPIs/Metrics- Agree with the Customer
Required Skill : ITMS Tools (L3) , ITIL Ops (L3) , Infra ITIL Service
improvement (L2)
Essential Skill(s) ITIL Change Mgmt (L1)
--
*Thanks and Regards,*
*Satish Kumar Singh*
ll IT-SCIENT - Talent Management Group ll
ll Phone: 510 972 5267 ll Fax: 877.701.4872
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