Hi
Position below ……… Send me profiles : arj...@usmsystems.com *Role : Help desk Technician** with Remedy’s ITSM ticketing * *Location: Austin, TX* *Duration:4 -6 Months* I need a developer (ideally who has worked *with Remedy’s ITSM ticketing system* or has worked with other ticketing systems). *He/she will be modifying the Service Request module of the tool.* Activities will include updating cues so that the agencies can enter new requests; creating cues and adding fields. Most of the work will be service catalog work. He/she will have a service catalog SME onsite, who this consultant would have access to. In addition to the development role, he/she will also be responsible for development and delivery of the training materials, *so some experience with LMS tools would help as well.* process documentation - any experience you can share with process maps or visio docs high level. Current state to future state. · writing process documentation - any experience you can share writing processes in the form of documents, work instructions manuals, step by step etc. · Training - experience writing training documents and training individuals. · Customer experience – working with customers in this case is critical. How you work with them and conduct business with them is very important. · Gathering requirements – working with customers to pull the right information from them again is critical. · Remedy experience – and how you can relate it to the above topics. *Thanks & Regards* *ARJUN * 14175 Sullyfield Circle, Suite # 400,Chantilly, VA 20151, U.S.A Email: *arj...@usmsystems.com <arj...@usmsystems.com>* , Phone: *703-880-4177* Skype: *arjunk_usm* ISO 9001 ,ISO 20000, CMMI Level 3 Certified Company Ranked No.7 in the Washington DC area-*Washington Business Journal, 2013;* Smart CEO Award Winner By SMART CEO Magazine, Baltimore, U.S.A; *Inc5000* *Recognized Fastest growing private company in U.S.A. **www.usmsystems.com* <http://www.usmsystems.com/>*, * -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
