*Telecom Engineer with Avaya PBX Exp in CA for for 1-2 years Contract !!*
Title: Telecom Engineer Term: 1-2 year contract Location: Pleasanton, CA Interview: Phone/Skype/in-person Required Experience: Minimum of 7+ years related VoIP support experience, preferably focused on Avaya. At least 5+ years supporting Call Center operations. Technical Skills Avaya hardware troubleshooting and management Avaya IC/CM troubleshooting and management Call Center support skills Understanding and adherence to ITIL change management Professional Skills Ability to think and operate as a team player Extremely strong communication skills, both written and verbal Experience managing VoIP system services and similar support provided in a client/vendor relationship Ability to act as a consultant and provide recommendations to the IT / Design Team. Ability to operate as independently or as part of collaborative effort Demonstrate strong project leadership and ability to develop strong working relationships with customer technical personnel. Proven track record of project delivery results. Strong troubleshooting skills and ability to apply them during business impacting incidents. Capable of mentor others and lead by example Qualifications and Certifications: Bachelor’s degree in a technical field (e.g. Computer Science, IT, or similar disciplines). Equivalent work experience managing Call Centers and large VoIP implementations. Rachel Lian Desk No :201-855-4204 [email protected] -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
