*Please send profiles to [email protected] 609-945-7416*


Dear Partners,

Greetings!

We have this Client requirement. Please send me a soft copy of resume of
your consultants with rate mentioned if you feel this requirement is a
perfect match to their skills and experience.



HP Service Desk 4.5/5.0 Specialist

Location: Madison, WI

Duration: 3 Weeks



*Title*

HP Service Desk 4.5/5.0 Specialist

* *



*Skills*

HP Service Desk Version 5.0   - Incident Management, Problem Management, Change
Management, Service Level management, Service Catalogue, Asset Management.
HP Service Desk integrations with monitoring tools, .Net, Java applications

* *



*Location *

Madison, WI.

*Duration *

3 Weeks

*Job Description*

Provide HP Service Desk Version 4.5/5.0  support & implementation support
for HP SD applications

* *



*Essential Functions*

Very good knowledge of HP Service Desk Version 4.5/5.0   - Incident
Management, Problem Management, Change Management, Service Level Management,
Asset Management. HP Service Desk integrations with monitoring tools, .Net,
Java applications

HP SD administration, integrations Administration– Configuration & Patch
Management, Email Engine configuration, HP SD Log Analysis and
troubleshooting

Application Enhancements/Upgradation – Ability to upgrade HP SD
implementation and integrations

* *



*Qualifications*

Minimum 3-4 years experience in a position as a HP SD  team manager using
the Incident Management, Problem Management, SLA, Asset Management and
Change Management modules, integrations

Understanding of  ITIL processes

Excellent interpersonal, and communication skills

Strong analytic skills

Strong Team Player



Regards,

*Sunil*

EZEN Computer Services Inc.,

609- 945- 7416|| Fax 609-452-5613||

[email protected]||www.e-zencomp.com||<[email protected]%7c%7cwww.e-zencomp.com%7c%7c>

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