*Please send profiles to [email protected] 609-945-7416*


Hi,

Greetings!

We have the following Client requirement. Kindly go through the requirement
detail and let me know if you have any consultants for the below position.
Please send *updated resume *ASAP to take it forward from here.



HP Service Desk 4.5/5.0 Specialist

Location: Madison, WI

Duration: 3 Weeks



*Title: *HP Service Desk 4.5/5.0 Specialist

* *

*Skills: *HP Service Desk Version 5.0   - Incident Management, Problem
Management, Change Management, Service Level management, Service Catalogue,
Asset Management. HP Service Desk integrations with monitoring tools, .Net,
Java applications

* *

*Job Description*

Provide HP Service Desk Version 4.5/5.0  support & implementation support
for HP SD applications

* -*

*Essential Functions-*

·         Very good knowledge of HP Service Desk Version 4.5/5.0   -
Incident Management, Problem Management, Change Management, Service Level
Management, Asset Management. HP Service Desk integrations with monitoring
tools, .Net, Java applications

·         HP SD administration, integrations Administration Configuration &
Patch Management, Email Engine configuration, HP SD Log Analysis and
troubleshooting

·         Application Enhancements/Upgradation – Ability to upgrade HP SD
implementation and integrations



*Qualifications-*

·         Minimum 3-4 years experience in a position as a HP SD  team
manager using the Incident Management, Problem Management, SLA, Asset
Management and Change Management modules, integrations

·         Understanding of  ITIL processes

·         Excellent interpersonal, and communication skills

·         Strong analytic skills

·         Strong Team Player



Regards,

*Sunil*

EZEN Computer Services Inc.,

609- 945- 7416|| Fax 609-452-5613||
[email protected]||www.e-zencomp.com||<[email protected]%7c%7cwww.e-zencomp.com%7c%7c>

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