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If interested please respond me ASAP with updated resume & candidate details to suren...@palni.com, *Job Title : System Support-Associate* *Location : Salt lake city, UT* *Duration : 12 months* *Position Purpose* The Systems Support Technician - Associate is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and other devices. Basic familiarity and minimal experience with system support technology. Works on small, defined elements of large projects. Incumbent's ability encompasses a subset of the total knowledge required within the support specialty area, and incumbent is in process of developing remaining skills. Requires additional support and/or training to become fully proficient. This position will be overseen by higher lever technical contributors such as the senior and consultant professionals. *Job Essentials* 1. Under the direction of other team members, performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions. Assists other teams to resolve issues. 2. Under the direction of other team members, installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels. 3. Assists in resolution of service desk incidents and documents requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements. 4. Under the direction of other team members, participates in completing projects following enterprise standards. Assists in ensuring that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc. 5. Assists in maintaining critical support documentation in the enterprise defined knowledge repository. 6. Assists in the implementation of enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices. Minimum Qualifications Associates degree in computer science field or management of information systems or two years experience in a system support or other computer science / management information system related technical field (hardware support, etc.). Degree must be obtained through an accredited institution. Education is verified. *Valid driver's license. (Position may often require individual to travel between facilities to provide support)* Understanding of troubleshooting principles, methodologies, and issue resolution techniques. Basic knowledge of applicable data privacy practices and laws. Basic understanding of networking fundamentals and active directory. Basic knowledge of industry standard word processing and spreadsheet software. Basic knowledge of industry standard email systems. Preferred Minimum Qualifications Strong written and oral communication skills. Ability to present ideas in user-friendly language. Self motivated and directed. Keen attention to detail. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Experience in a healthcare environment. *Certifications*: CompTIA A+, CompTIA Network+, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) Physical Requirements Carrying, climbing, crawling, hearing/listening, lifting, manual dexterity, pulling/pushing, seeing, sitting, speaking squatting/kneeling, standing walking *Thanks* *Surendra TummalacherlaPalni Inc* 1901 North Roselle Road, Suite: 800, Schaumburg, IL 60195 Direct : 214-628-0129 Office : 630-635-2657 Fax: 847 890 6394 Email/GTalk_Id: suren...@palni.com <suren...@palniinc.com> www.palniinc.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.