Please forward your consultants resume to [email protected] Looking for local candidates as face to face interview is required
We are looking for someone who has solid middle-tier knowledge (Tomcat, Apache, WebSphere) and ideally some data movement experience (Informatica a big plus). This team works in an operations environment, so the ideal candidate will have worked in an ITIL framework. *Systems Support/Operations Engineer – Durham, NC* *Duration:* 6+ months with extensions *Location:* Durham, NC. *Interview Process:* 1 phone interview, 1 face-to-face interview. We are looking for a Systems Engineer with strong customer and communication skills to provide operational expertise on our Global Support team’s Rapid Response practice. This team manages the stability and business continuity for a number of development frameworks, application components, infrastructure/hosting and enterprise-level services. Our Rapid Response practice serves as a primary contact for business partners and is comprised of “operationally-minded and technically oriented” engineers that provide assistance, triage and resolution of platform-related issues. *Primary Responsibilities* You will be responsible for bringing together multiple technologies to deliver a cohesive platform-as-a-service product. You have a passion for technology tempered by a level-headed, ITIL-oriented approach to problem solving, and can take knowledge gained from triaging issues and feed it back into product design and support, making the end-to-end delivery more robust. An opportunity for growth and the potential to join in a full-time role is possible as your career advances. In this role, you will work on one of two afternoon/evening US-based shifts (which will include either a Saturday or Sunday) in the Rapid Response practice to consistently manage high stability, high quality solutions. The successful candidate is adept at pinpointing root cause and is motivated to learn low level technical details to solve issues both immediately via workarounds and permanently by identifying defects to be fixed. A sense of urgency, responsiveness and strong desire to meet partners’ expectations are all necessary attributes of a successful candidate for this role. Strong customer-service oriented principles and practices – proper phone etiquette, clear written/verbal communications, effective listening skills and a willingness to develop and sustain productive relationships with our user community is required. - Serve as an escalation contact for our PaaS platform offerings, keeping detailed, accurate records of all work performed using our designated tracking system, and communicate with end users on the status of their requests. - Provide support assistance while troubleshooting technical issues via phone, web based tools and email. - Drive resolution of partner issues by diagnosing issues and conducting root cause analysis through applied technical expertise, product knowledge, communication and problem solving skills. - Prioritize issues of varying severity under pressure, and effectively manage the resolution or escalation of all issues within accepted service levels. - Appropriately update partners’ and Global Support team members with status of all issues on a timely basis. - Advise and guide partners’ use of PaaS and address specific user issues. - Work closely with other groups to implement enhancements that improve product reliability and serviceability - Monitor the health of our infrastructure and conduct initial diagnostic analysis of issues to determine source and scope with goal of resolution or escalation as needed. *Education and Experience* - BS or higher education in Computer Science, Software Engineering or IT-oriented degree program. - 5+ years technical Systems Operations experience, preferably in an ITIL-oriented support capacity, Help Desk or similar role. - Previous experience as a hands-on technologist preferred in a Solution Engineering or Technical Support role. - Experience administering Linux systems and server infrastructure/architecture. - Experience with cloud computing technologies - SOA, application servers, middleware, enterprise application integrations, databases, security, performance & scalability. - Strong communication skills with demonstrated ability to effectively communicate and influence at all levels of an organization, including executive level. - Flexibility and adaptability for working in an ever-changing, dynamic environment with rapidly changing priorities and goals. *Desirable Qualifications* - Very good problem solving and analytical acumen with an Operational orientation (e.g. ITIL) - Experience with middle-tier platforms (e.g. Tomcat) and data integration tools (Informatica) is a plus - Exposure with automated build and deployment tools (Jenkins, Udeploy, Chef, etc.) - Experience with open-source tools for systems management - Large installation (200+ server, multi-site) experience *Vinod * 3i People, Inc. Email: [email protected] | Web: www.3ipeople.com Careers: careers.3ipeople.com *12 Years of Excellence in Information Technology* *Five-Time Inc. 5000 Honoree* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
