*Hi,*

*Direct Client*



*Position: Incident Management*

*Location: California, CA*

*Contract: 6+ Months*

*Must have skills: Incident Management*



Enterprise experience in Data Center, experience on running multi infra
operations

Prioritized items in RISK matrix. This person will translate those Risks in
Run Books.

Ex- if 10 servers goes down, what are the next steps, next escalation
mechanism etc.

Very good understanding of escalation process and ability to document the
same

Comfortable with Technical writing of Recovery procedures and Fail over
procedures (for example, how the various teams will recover if something
fails)

Strong engineering background and ability to drive documentation and this
person will need to work/communicate with different teams

Understanding of VRU/IVR domain is desired but not necessary



Thanks & Regards,



Matt Blair / Global Resource Management, Inc. (GRMI)

*Work:* 678-935-1977| *Fax:* 678 935 7980.|

*Email: **[email protected]* <[email protected]>

*Gtalk: **[email protected]* <[email protected]>

*www.Grmi.net* <http://www.grmi.net/>

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