*Hello,* * Hope you are doing well… Please let me know if have any suitable consultant available for below position, and you can share updated resume along with rate & contact details at [email protected] <[email protected]> Business Analyst: *
*6 month * *Warren, NJ* · Design caller experience for IVR DTMF and speech enabled applications. Analyze requirements, · develop detailed designs/call flows for implementation. Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development Develop call flows for complex applications including data driven interactions and Contact Center routing of calls. Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications. Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend. *Required: * · 4+ years of related professional experience or equivalent combination of education and experience. Bachelor’s Degree in Computer Science or equivalent. Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook. Good command on SQL/Oracle and excellent communications. · Big plus - experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI and Call Routing ( inbound and/or outbound). · Big plus - has experience in functional spaces such as biometrics, collections, retail and customer care. Also telecom and/or wireless industry experience preferred -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
