*Hi,* *Direct Client,*
*Position: Business & system analysis * *Location: Warren - NJ* *Contract: 6+ Months* Design caller experience for IVR DTMF and speech enabled applications. -Analyze requirements, develop detailed designs/call flows for implementation. Effectively document the details. -Create and design effective speech user interface designs including call flow, dialogues, functional logic, prompts, and define grammars to match the established requirements. -Deliver IVR user interface design documentation outlining backend interfaces to support business functionality and application development -Develop call flows for complex applications including data driven interactions and Contact Center routing of calls. -Work closely with business units to gain in-depth understanding of business issues; identify, analyze, and translate business needs into functional specifications. -Leverage enterprise reporting tools to develop ah-hoc and daily reports outlining KPIs/performance and gain thorough understanding on the underlining factors that contribute to the trend. -Analyze and identify any trends and provide recommendations. -Ability to manage multiple projects of varying complexities and is highly organized. * Required qualifications:* -4+ years of related professional experience or equivalent combination of education and experience -Big plus - experience in multiple Contact Center Technology domains including expertise in current IVR and speech recognition standards, CTI and Call Routing ( inbound and/or outbound). -Big plus - has experience in functional spaces such as biometrics, collections, retail and customer care. -Telecom and/or wireless industry experience preferred. -Bachelors Degree in Computer Science or equivalent -Proficient in Microsoft Office products, including but not limited to Word, Excel, and Outlook -Good command on SQL/Oracle -Excellent written and verbal communications skills. -Strong analytical and problem solving skills. -Excellent interpersonal skills; team player -Ability to work in a fast-paced environment -Flexible and Professional -Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities -Goods presentation skills. Thanks & Regards, Matt Blair / Global Resource Management, Inc. (GRMI) *Work:* 678-935-1977| *Fax:* 678 935 7980.| *Email: **[email protected]* <[email protected]> *Gtalk: **[email protected]* <[email protected]> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
