*Position: Cisco Voice EngineerLocation: Minneapolis, MN.Duration: 12+ Months On-Site contract plus extension*
*Interview mode: Phone than SkypeJob Description:*• Worked with the *Cisco UCCE (Unified Contact Center Enterprise)* environment. • Familiarity with implementation of Cisco IP Telephony applications including *CVP(Cisco Voice portal),* ICM (Cisco Intelligent Contact Manager), CUIC, Enterprise call routing • Knowledge of the Cisco CUCM (Cisco Unified Communications Manager) platform. • Subject matter expertise in *Computer Telephony Integration (CTI)* : ? CTI solution design, development and maintenance. ? Integration of various CTI solutions to the contact Centre architecture. ? Integration of CTI and Customer Relationship Management solutions such as Salesforce, Pega etc. • Hands on with Intelligent Contact Management (ICM) : ? ICM scripts development and enhancement. ? Administration of ICM components and tools. ? Creation and maintenance of ICM queries (SQL knowledge required). ? Generation of ICM historical and real time database reports. ? Perform ICM scripting and configuration. • Knowledge of call center operational dynamics related to CTI (Computer Telephony Integration), Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues. • Integration of custom-developed and 3rd-party provided software, *IVR (Interactive Voice Response), Call Center* and data base integration with the Cisco IP Telephony infrastructure If interested than please fill this form and kindly send back to me ASAP. *BASIC Details* Requirement ID -------------- Title (Mr. / Ms.) First Name Middle Name Last Name SSN No(Last Four Digits) Date of Birth Gender Nationality/VISA Status/Current validity Available From Current Location Relocation Contact Number Email ID Skype ID Interview Availability (Any 3 Time Slots) Total IT Experience Experience in required skills Grade/Years of Experience Skills (Please Mention if any Certifications) *Educational Details* Name of Degree (Bachelors/Engineering) Specialization Duration Start Date(Month & Year) Duration End Date(Month & Year) % Marks/Grade University Education (Regular /Distance) *Employer Details* Company Name Contact Name Contact No Email ID Thanks Tushant Jain United Software Group Inc.. 565 Metro Place S. Suite # 110 Dublin, OH 43017 Phone: 614-588-8474 Fax: 1-866-764-1148 [email protected] www.usgrpinc.com To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE <[email protected],[email protected]?subject=UNSUBSCRIBE%E2%80%9D.>in the subject line, or click here. -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
