Position: Network Analyst/Engg Location: Bloomington,IL Long Term - Cisco Customer Voice Portal (CVP) - Call Routing applications, including Cisco Unified Intelligent Contact Management (ICM), Voice Management, General familiarity Windows and LINUX/ Solaris, Cisco IOS (CIOS) - Familiarity with relational database systems, including forms-based query and data entry; SQL. - Ability to translate complex contact center business requirements into call routing designs. - Ability to program, test, and implement call routing designs. - Experience with IP Telephony, including Cisco Unified Communications Manager (CUCM), IP Phones. - Infrastructure troubleshooting - Cisco Unified SIP Proxy (CUSP), Cisco Unified Intelligent Contact Management (ICM) , CVP/VXML server. - Experience with Multiple instances of UCCE using ICM to ICM gateways - Knowledge of adjunct connectivity - TCP/IP networking fundamentals - Understand ITIL Principles (Service Management)
Thanks, Vinay Kumar ________________________________________ Pyramid Technologies Inc [email protected] *PH: 714-332-3122 * *G-Talk : [email protected] <[email protected]>* 9535 E 59th St. Suite A Indianapolis, IN | www.pyramidinc.com ________________________________________ -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
