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Job Category: Application Developer Job Category: Information Technology/Web Job Region: New York - New York City Job Type: Consulting/Contract Description: Include but not limited to the following: · Day-to-day Technical Support of Clients using the distributed environment Support all technical aspects of the clients using distributed environment - primarily MS-Windows, however Linux environment is growing Record Tickets & Service job requests by scheduling / executing tasks within the "application constraints". · Follow Up to ensure the client's request is serviced in an appropriate and timely manner. · Directly follow-up with client contacts to ensure satisfactory resolution. · Servicing the client's requests / issue can include working with other Technical Resources within Data Centers; Network, etc · Escalate issues as appropriate. · Monitoring internal and client systems If not assigned primarily to this function, function as a backup on a rotational basis. · Code Movement (Maintenance) / Release Implementation This function relates to the regular maintenance (e.g. Windows patches) as well as application Release Implementation / coordination. · Off-Hours Support - Weekend/Evening/Holidays support in team rotation may arise. · On a "request-basis", provide "in-person" application Installation Support at client site/s as planned. · Projects & Other Assigned Tasks · Work on assigned projects/tasks as assigned by the Management and Team Leader. Requirements: · 6 years minimum experience in an MS Windows support environment · 6 years minimum Windows Desktop client applications. · 5 years minimum hands-on LAN/WAN (networking) trouble shooting. · 2 years min. supporting MS SQL Databases · 1+ years SQL Programming knowledge · Help desk experience in a Financial environment required. · 1-2 years experience in Linux Installation and administration a plus · MS and Windows certifications are a plus · Motivated self-starter; can work with minimal supervision along side other high energy team player and must be able work in extremely fast paced environment. · Excellent organizational skills · Excellent written and verbal communication skills to work in a fast-paced "customer contact" area · Detail oriented · Project Management skills · Ability to manage multiple priorities Thanks & Regards, Praveen Dixit OKAYA Inc. Where Commitment Is A Passion 99 Mark Tree Road, Suite 304 Centereach, NY 11720 Phone : 631-685-1134 x 222 Fax : 631-389-2446 Email : [email protected] URL : http://www.okayainfo.com _______________________________________________________________ Disclaimer:We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at [email protected] and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. * -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-basis?hl=en.
