Title: Oracel Apps Techno-Functional. Location: Indianapolis, IN Duration: 6+ Month.
*Reply Me at [email protected] <[email protected]>* Responsibility level • Exercises independent judgment without supervision. Manages team of 2-3. Skills (Required) • Experienced Oracle Application Functional/Technical consultant with responsibility of leading development team to deliver business capabilities. • Good understanding of hardware and database to manage triage process with other teams. Exposure to OBIEE is plus. • Prior experience in managing/working 24x7 production support environment. Understands support processes and should have ability to identify and lead support processes creation and improvement work. • Ability to lead team of multi-discipline resources for triaging business critical IT system issues. Help remove obstacles to expedite resolution and maintains appropriate stakeholder communication including Senior IT Leadership. • Accountable for compliance to Service Level Agreements, ensuring that cost, quality and delivery requirements are met or exceeded. • Identify and manage risk within area of responsibility and escalate when appropriate. • Manage team is Service Desk Experts with a defined set of deliverables, goals and objective. • Manage Service Desk Operations to ensure services are delivered aligned to SLA and metrics. • Ensure team adherence to all IT processes, policies, and procedures including IT Security. • Responsible of IT Controls compliance for the Team. • Engagement with customers in their respective function or business area. • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. • Strong ability to work independently and manage one’s time. • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. Thanks, [email protected] Direct : 609-935-3773X103 116 Village Blvd, Suite 200 - Princeton, NJ 08540 www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
