*Hello Friends*

*Hope you are doing great*



*Please let me know if you have someone for this position. Please make sure
that he is Local to Chester, VA*



Title: CRM Administrator

•             Client Name: State of Virginia

•             Job Location: Chester, Virginia - All candidates must be
Local to the Chester, Virginia area.

•             Assignment Duration: 9 months



Job Description


Only local candidates in the Chester, Virginia area will be considered.

The CRM Administrator/Analyst’s main responsibilities will include, but are
not limited to, serving as the administrator for the Microsoft Dynamics CRM
tool and as the lead analyst for gathering and managing business
requirements for system enhancement and for interpreting those requirements
into technical and functional specifications that are clearly understood by
the technical resources.

This position will be responsible for interacting with internal customers
on a daily basis to give guidance on the usage; provide advice of
enhancements of COTS package; and serve as a functional and technical
expert in development, implementation, maintenance, and support. Duties
would include ensuring technical solutions meet the business
requirements/objectives through prototyping, user walkthroughs, and user
acceptance processes; assisting technical resources in designing solutions,
which can encompass the user interface design, workflow, and defining
business rules;  and acquiring technical competency to ensure the product’s
“out of box” functionality is maximized to the every extent possible.

Position is responsible for working with the CRM Program Manager to
facilitate and promote the use of the VCAST tool to improve operational
efficiencies and customer service in VITA. Position may also assist with
additional applications development requests needs outside of CRM as
needed.

•    Knowledge and/or experience with Microsoft CRM

•    Knowledge of full application lifecycle, development and project
design tools and methodologies.

•    Excellent communication skills including written and verbal; ability
to present ideas clearly and concisely.

•    Strong analytical skills.

•    Ability to decompose business requirements into testable system
requirements for development and testing purposes.

•    Requires strong interpersonal skills including the ability to work
well on a team, share and collaborate on projects, help develop technical
and strategy items.

•    Requires ability to conduct business in a professional manner and have
ability to interact with all levels of organizations, partners and vendors.

•    Demonstrated planning and organizing ability, can prioritize work
activities; uses time efficiently.

•    Ability to maintain the highest level of confidentiality.

•    Ability to multi-task between concurrent assignments, prioritizes
effectively, and work in fast paced organization.

This position is eligible for telework and/or a flexible work schedule.  Up
to 2 days telework can be considered. The remainder of the week requires
on-site work.

This position is not eligible for over-time and will be capped at 40 hours
a week.



EXPERIENCES:

•    Mandatory Business Analyst and/or Systems Analysis experience,
preferably extensive experience.

•    Mandatory experience using Microsoft Dynamics CRM (regardless of
version).

•    Previous experience with Microsoft Dynamics administration is required.

•    Experience with configuring key components of MS Dynamics CRM
including forms, dashboards and views.

•    Experience with testing scripts and system testing a plus.

•    Experience with business process and/or workflows required.

•    Experience with use cases a plus.

•    Experience working with diversified stakeholders and understanding the
project needs.

PREFERRABLES:

•    Bachelor degree in related field or a combination of education and
experience.

•    Experience using Microsoft Dynamics CRM 2013.

•    Public Sector background/experience a plus.

•    MSCRM certification





*Kind Regards ..*

*Mani Sharma*
Sr. Technical Recruiter | OnSpot Serve
T: 530-231-4017 , EXT: 116
E: [email protected]
1510 Poole Blvd, Suite 302
Yuba City, CA 95993
www. <http://www.hanac.us/>*onspotserve.com <http://onspotserve.com>*

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