Greetings, *Role: **Senior Salesforce Implementation** (SME/Application expert)*
*Location: Los Angeles, CA* *Duration: 3 Months+* *Job Description:* The Senior Consultant is a client-facing position that requires consulting expertise, Customer Relationship Management (CRM) industry acumen, and strong client relationship skills. The Senior Consultant may hold end-to-end engagement responsibilities including requirements gathering and documentation, implementation, knowledge transfer (training), and overseeing the production of deliverables. Engagements will require the hands-on participation of the Consultant as a subject matter expert and/or application expert. - 5 - 10 years in one of the following: consulting or client service delivery - 2-5 years experience contributing as a direct resource on enterprise software deployments - 2-5 years CRM/PSA application experience plus experience with Apptus - Experience with system implementation, analysis, and data modeling. - Deep Knowledge of CRM systems and implementation required, specifically with Salesforce.com and/or Financial Force - Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support - Proven ability to manage and oversee complex, together with fast-moving, projects in a company experiencing rapid growth - Advanced external client management and client relationship building skills - Proven track record of customer focus including the ability to foster long-term client relationships - Advanced group facilitation and presentation skills - Ability to establish and maintain focus including solid time management skills - Be self-motivated and driven to exceed customer and project goals, while contributing to a successful team and dealing with a wide variety of competing demands - Ability to communicate effectively with a diverse spectrum of individuals, including C-Level executives, Sales, Marketing, Customer Support, and IT staff - Software application proficiency with Microsoft Office Suite including MS PowerPoint, MS Project, MS Excel, MS Word, MS Visio - Proven ability to work with a remote team and sales force - Excellent written and oral communication and relationship building skills *Responsibilities / Client Delivery* - Assist Sales in development of prototype demonstrations as assigned by management - Manage and complete system configuration and user setup as needed - Document and implement configuration changes and data mapping requirements as needed for the engagement - Manage and execute on the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews - Work with assigned Project Managers to fully communicate requirements to the technical team and with clients before solutions are designed and implemented - Provide quality assurance on client deliverables - Disclose appropriate, known risks and limitations to the project manager assigned to the engagement - Provide technical and functional expertise to project teams - Provide support for time tracking, reporting, and issue resolution on projects - Develop client training plan and lead train-the-trainer and end-user training sessions as required - Work with internal resources (technical and administrative) to execute and document projects at the client site as needed - Attain or exceed personal billable utilization target - Travel (up to 25%) as needed - Provide professional, clear, unambiguous, and complete written and verbal communication that ensures that the intended audience receives information appropriately - Achieve and Maintain Salesforce.com product certifications - Ability to advise and direct clients on best practices for both business process and Salesforce.com and Financial Force optimization *Qualifications* - B.S. Computer Science, Software Engineering, MIS or equivalent work experience Regards Sumit -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
