Hi How are you doing, Please find the below pasted requirement for your review and let me know if any of your consultants matching with the below requirement, please send me their updated resume along with the contact details. Thanks..!
*SEND RESUMES TO::::::::::: **[email protected] <[email protected]>* Job Title: IT Desktop Support Location: San Rafael, CA Duration: 6+months The IT Desktop Support Role Deliver IT face to face and/or Phone Support (PC break/fix, OS (Mac and Windows) support, Avaya phone support, Dell device support, printers, desktop applications) Responsible for administering and deploying equipment and software solutions company-wide Share in production of technical/support documentation for knowledge base Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required. Consistently meet established SLAs when providing support for PCs, OS, phones, tablet devices, printers, and desktop applications Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees. Take ownership of user problems and be pro-active when dealing with user issues, maintain a high degree of customer service Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed. Follow standards for supported application and workflows. Able to manage workload with minimal supervision What you need to succeed Successful candidate must have provided a minimum of 3-5 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment Technical skills should include: Windows7/8/10, Mac OSX , MS Office 2013/365 Exchange and e-mail support,SCCM Imaging & Active Directory, familiarity with ticketing systems(Service Now experience a plus) Experience in understanding customers’ needs as well as meeting customers’ expectations Knowledge of ITIL V2 & V3 foundational concepts Must be able to manage time effectively and to be motivated, reliable, and a self-starter Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving In addition to technical troubleshooting skills the candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities Post-secondary education in a relevant field or equivalent experience Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset. Thanks and Regards, Gufran 302-918-4039 Accelon Inc. www.acceloninc.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
