Hi Partner, Hope you are doing well
Find below requirement and let me know if you have any candidates Role : Support Analyst Duration : 4 Months Location : Jackson MI Interview : Telephonic + In-person Rate : Market Job Description: The Support Analyst performs work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and training, in response to customer requests. The Support Analyst is responsible for Tier 1 and 2 software and hardware support. The role provides technical advice, guidance and informal training. The Support Analyst troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. The role performs root cause analysis and develops checklists for typical problems. The Support Analyst recommends procedures and controls for problem prevention. She/he maintains the knowledge database and call tracking database to enhance the quality of problem resolutions. The role works in a team setting, sharing information and assisting others with calls. The duties of this position can be broad and may include such tasks as installing new workstations and wireless devices, adding and removing individuals from the list of authorized users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, and handling malfunctioning equipment. SPECIALTIES INCLUDE: DATANET NETWORK WIRELESS WORKSTATION RESPONSIBILITIES · Perform standard operational, analytical, and administrative tasks associated with IT operations processes · Resolve routine issues regarding operations including administration, installations, setup, error messages, system status and downtime procedures, etc. · Provide outage resolution support including investigation of outage cause, impact on user, and Resolution · Provide and maintain system availability diagnosing and resolving problems in response to customer reported incidents · Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements · Utilize and maintain problem tracking and resolution databases · Install, configure, troubleshoot, and maintain customer hardware and software · Develop and manage customer service performance requirementsParticipate in the development of customer support policies, procedures, and standards · Support efforts to establish, monitor and evaluate system metrics · Make recommendations on functional and technical improvements · Provide informal customer training · Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services · Ensure user satisfaction by providing preventative maintenance, troubleshooting, and quickly resolving routine problems · Ensure that system and process improvements are successfully implemented and monitored to increase efficiency KNOWLEDGE & EXPERIENCE: Experience in technical troubleshooting and diagnostics of desktop support of both Windows and Mac systems · Exceptional analytical and problem solving skills with an ability to think quickly under pressure · Deep understanding of current desktop architecture and tools · Understanding of internet technologies including Internet Explorer, Mozilla and Firefox. Certification in Citrix, Metaframe, NT Terminal Server or Office Networking or other relevant technologies · Understanding of SQL databases and technologies. · Familiarity of networking technologies including firewalls, proxy servers, and IP routing. · Demonstrated knowledge in the use of business tools, as related to work tasks (Word, Visio, Net Meeting, Excel, Mac tools, etc.) · Demonstrates an understanding of infrastructure, security, and desktop interface to Consumers Energy infrastructure · Ability to correct problems or work with suppliers to correct any reported problem · Demonstrated ability to provide support in configuring personal computers and workstations to operate in a LAN environment as well as to identifying, recommending, and installing software to operate under LANs · Demonstrated ability to determine if hardware problems require vendor dispatch for onsite service/repair · Understands the function of the organization and has the sense of urgency FSS Deployment Specialist duties including receipt, configuration, deployment, and disposition of replaced assets. This position will work with Business Partners to provide day-to-day hands-on support for enterprise computer applications and business workstations. Provide incident diagnosis, troubleshooting and resolution for workstation hardware and software under time constraints. Must be willing to learn about the clients' business and processes. Must be highly client service oriented with excellent communication skills, empathy and patience. Must show commitment, dependability and reliability, and be proactive and self-starting. Must be a strong team player, willing to use, and support the total IT resource network. Must be results oriented. Must be sensitive to the business and its customers. Excellent problem solving and analytical skills. Excellent interpersonal, communication, and organization skills are a must. Desired technical skills and knowledge include: Workstations and mixed printer types, basic LAN network, Windows 7, Active Directory. Business applications include: MSOffice Suite, including Outlook, Sharepoint, Adobe, etc. Experience in supporting mixed printing environments printers, MFDs, plotters, etc.) Knowledge of company business processes including Work Order processing, Panasonic Toughbooks, etc.). Thanks and regards Solomon solomon at gtssminds dot com / 609-890-0316*811 -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
