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Title: Product/Project Analyst Location: Columbus, OH Duration: 6+ months Note: Need Local Note: Need G.C,U.S.C *Reply Me At [email protected] <[email protected]>* MUST HAVE EXPERIENCE IN E-COMMERCE OR CONSUMER FACING WEBSITES The Technical Lead / Project Analyst is an individual contributor position responsible for supporting all facets of project delivery Digital Platform; including creative, business and technical requirements, project scoping, quality assurance and compliance with established standards. Candidates must have an in-depth understanding of the software development lifecycle with the ability to communicate project status, issues, and resolutions in a small team environment and have demonstrated experience with Agile development, writing user stories, use cases, and using requirements elicitation tools (mock-up tools, user story modeling tools). The role requires close coordination with UX, IT, Marketing, Planning, Finance, Digital Merchandising, Digital Coordination, and Customer Call Center. The ideal candidate must have a passion for great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. Additionally, a successful candidate will have the following responsibilities/qualifications: Responsibilities I. Product Management Coordination (50%) • Collaborate with UI/UX design, marketing, analytics, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution. • Gather, document and clearly communicate various product requirements from business and product teams. • Drive day-to-day execution with product team (developers, designers, subject matter experts/SMEs, and stakeholders) to ensure deadlines and met and within budget. • Provide product team with guidance as required to ensure progress is sustained and product goals are fulfilled. • Predict issues/risks and lead team to find creative solutions. • Effectively lead and facilitate product meetings and presentations. • Create and maintain documentation for key business processes and systems. II. Issue Triage and Resolution (20%) • Ensure site is operational and meets service level agreements. • Triage and respond to ecommerce systems inquiries. • Identify, replicate and document issue details. • Track and monitor issues; provide regular reporting / analysis. • Partner with IT, Content Management and Business stakeholders to troubleshoot issues. • Analyze issue for root cause and categorize (bug, enhancement or user error). • Identify, communicate and document fixes and workarounds. • Ensure issues are addressed in a timely manner. III. Product Optimization Analysis (10%) • Analyze support issues to identify trends and improvement opportunities. • Review the competitive marketplace and make recommendations to operational activities based upon identified information. IV. Issue Prevention (20%) • Based on known problem areas, provide specific feedback and recommendations to improve functionality. • Partner with business team to document and ensure that online help resources are current and relevant. Regards, Jack Anderson -Sr.Technical IT Recruiter ITBrainiac Inc., [email protected] Direct : 609-935-3773X103 116 Village Blvd, Suite 200 - Princeton, NJ 08540 www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
