Hi Partner, Kindly share some matching resume to *[email protected] <[email protected]>*
=================== *Role - Network Engineer* *Location - Madison, WI* *Duration - 3 year contract* This position is responsible for working with DET and the vendor to design and implement migration strategies for DET customers to move from the existing Oracle Contact Center Anywhere ACD platform to the new *Genesys ACD platform*. This individual is responsible for supporting both applications throughout the life cycle of the project, and requires work experience in the design, deployment and support of large, distributed contact center environments including call routing, call reporting and experience with contact center applications such as call recording and workforce management. Strong candidates will have the ability to diagnose production issues and work with telecom carriers, and other service vendors to resolve issues in an expedited manner. Likewise, they need to possess strong analytical skills and technical understanding of the Genesys platform, and have experience with call routing and system integration with Cisco Call Manager (CUCM). Outstanding troubleshooting ability and strong communication skills are necessary. Database knowledge and familiarity with MS SQL server 2012 is desired. *Must Have Skills:* - Local Area Networks (LAN) * 7 Yrs. - Network Administration * 7 Yrs. - Research, install, customize & maintain enterprise network hardware * 7 Yrs. - Research enterprise network related software * 7 Yrs. - Telecommunication: Design and configure of ACD, VoIP, and IVR systems * 5 Yrs. - Vo/IP Networks * 5 Yrs. - Knowledge and experience providing technical services and support to applications and networks that employ ACD concepts and technologies, and telephony concepts and technologies including analog, TDM and SIP is required. - *Knowledge and experience is also required in configuring and managing voice gateways that interface with TDM circuits such as T1 PRIs and T1 CAS circuits.* - Knowledge and experience with SIP circuits that are managed using session border controllers, including hardware and software conferencing, DSP farms, dial peer configurations, and SIP user agents and their end points including SIP soft phones, RTP streams in transit, and UDP and TCP sockets and port ranges is also required. - Ability to diagnose production issues and work with telecom carriers, and other service vendors to resolve issues in an expedited manner. - *Strong analytical skills and technical understanding of the Genesys platform* - *Experience with call routing and system integration with Cisco Call Manager (CUCM).* - Outstanding troubleshooting ability and strong communication skills are necessary. *Desired Qualifications/Skills:* - Database knowledge - *Familiarity with MS SQL server 2012* * Regards,* AMIT KUMAR *Sr. Recruiter* *IDC Technologies Inc.*| *1851 McCarthy Boulevard, Suite 116, Milpitas, CA , USA, 95035* ( *: **408 668 8348 **I **: *[email protected] <[email protected]>** I Gtalk: Recruiter.amitk | Skype: Amitiilm* *Web: www.idctechnologies.com <http://www.idctechnologies.com/>* "Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail can not be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail with REMOVE in the subject and we will gladly REMOVE you from our mailing list." -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
