Very urgent DIRECT CLIENT Opening. Please send the resumes at [email protected]
Job Title: Desktop Support Position Location: Raleigh, NC Duration: 3 Months Local candidates only In person interview Position Description: This position functions as a level two support position for Desktop Services. This position will provide support for a managed computing and hardware environment as well as being able to complete special assignments and projects with minimal supervision. The managed service includes: equipment life cycle support, procurement, delivery and installation, configuration, break/fix and technical support, MAC requests, anti-virus protection, malware/spyware protection, security configuration, personal firewall, troubleshooting network connectivity issues, application support, and user ID administration. Specific duties for the position include: Specific Duties: Provides technical support remotely and/or onsite at client locations. PC Refreshes and Break\Fix Consults with clients and arranges site visits as needed. Consults with specialists to resolve incidents of a higher complexity. Makes configuration changes to equipment as needed. Assures required service levels are maintained by understanding prioritization model and responding accordingly. Ability to identify non-desktop related issues. Engage other DIT resources as necessary to resolve complex issues. Works with vendors and Specialist on vendor related issues. Ability to manage timelines, resources and personnel (internal staff and contractors), and leads implementation efforts to completion. Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and customers. Communicates effectively with person of all technical abilities and positions. Interacts with broad range of representatives to solve problems. Handles difficult client situations with diplomacy and professional attitude. Conducts follow-up to ensure client satisfaction. Serves a technical resource for highly complex problems. Analyzes and assesses client needs to help deliver appropriate reports, troubleshoot problems and responds to customer needs. Extensive knowledge and demonstrable skills with Intel/AMD-based computing equipment. Required5Years Intel Security (Antivirus, Malware, Firewall and Encryption- Enterprise level) SCCM (inventory, software distribution, patch mgmt-Eneterprise level) Required5Years AGPM (Microsoft Advanced Group Policy Management) Required5Years MDT Imaging (Microsoft Deployment Toolkit) Required5Years Windows OS 7, 8.1 & 10 Required5Years Microsoft O365, Office 2016 Required5Years Window Server 2012 Required5Years Active Directory Required5Years LAN\WAN Troubleshooting Required5Years Tablets, Apple, Android Required5Years HVD Required5Years LAN-attached printing/scanning devices Required5Years Mobile/Handheld devices Required5Years IP networking, wireless networks Required Visio, Project, SharePoint Thanks, Sunny Roy [email protected] -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
