Hello Friends Hope you are doing great
Please let me know if you have any consultant for this position, Also please share resumes on [email protected] Job Title : Application Support Analyst w/Reporting Location : Dallas, TX Duration : 6 months (*C2H*) Interview Mode : Telephonic followed by Skype or F2F End Client : Greyhound *Note* :- *GC or USC – Locals are highly preferred …!* *Job Description:* *Skills*: Application Support, Service Now, Incident Management System, ITIL, Crystal Reports, Tableau (+) 5+ years as an Application Support Analyst, supporting at least one public facing e-Commerce website. 5+ years working with an Incident Management System, Service-Now experience is a plus. · Owns critical routine reporting for the Application Support team to include dashboards, metrics, Key Performance Indicators, team performance, critical business measurements, etc. · Support and troubleshoot applications within the Company’s stack using our Service Now incident management system. · Work directly with customers/business to resolve issues within our defined SLA’s. · Work on a week long on-call rotation as a major incident coordinator for applications. · Monitor applications regularly via multiple vendor dashboards. · Assist with transition of applications from third party support to in-house support. · Resolve incidents within Service Now, our incident management system. · Constantly learn and improve technical knowledge and expertise during software development. · Create Requests for Change (RFC) for all changes implemented by or requested by Application Support. · Assist more junior staff members with technical knowledge and system expertise. · Attend Change Advisory Board (CAB) on a weekly basis for awareness of system and infrastructure changes. · Provide guidance for others on the team on ITIL process · Work with the field, including City Managers and terminal staff to resolve issues following site visits, incudes potential reporting needs as it relates to IT operations. · Create support scripts for the team to use for reoccurring issues. · Adhere to all corporate guiding principles, processes, policies, standards and procedures. · Create, Support, and Deploy Crystal Reports and/or SSRS|SSIS, as needed to support the business functional areas, as required. · Ability/Willingness to learn new and existing systems that need to be supported. *Kind Regards ..* *Mani Sharma* Sr. Technical Recruiter | OnSpot Serve 1510 Poole Blvd, Suite 302 Yuba City, CA 95993 : [email protected] | URL: www. <http://www.hanac.us/>*onspotserve.com <http://onspotserve.com>* -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
