*Role : Call Center SME* *Location :Lincolnton, NC* *Contract * *Required GC,USC,GC-EAD only*
*Kindly revert me on [email protected] <[email protected]>* *• Primary roles and responsibilities: * - Assess the current call center environment - IVR, PBX, recording, etc. • Identify potential areas of risk to the operation, • Document the current environment and • Develop a future state roadmap for the integration of the three companies. - Plan strategy for Operating model – call center technology Minimum 8 years of technical architecture / consulting experience * Must have: * * Experience with Avaya AEP, IVR * Experience with Call Center infrastructure and applications * Excellent communication skills * Excellent trouble-shooting skills *Regards, * *Pearl Carrol | Technical Recruiter* *Talent Acquisition Dept.* *[email protected] <[email protected]> | * *Direct #609-429-2800* *Fax #727 499 0906* *ITBrainiac Inc. | www.itbrainiac.com <http://www.itbrainiac.com> * *116 Village Blvd, Suite 200 - Princeton, NJ 08540* I respect the value of your time. If you'd prefer not to receive email messages like this from me, just let me know -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
