Hi, Hope You Are Doing Great :-) Job Title: Application Support Team Lead Job Location: Mountain View, CA Job Duration: 6 + Months
!!LOCALS AND NATIVES ONLY!!! *REPLY ME ON:adam.sm...@itbtalent.com <on%3aadam.sm...@itbtalent.com>* Description: Summary of the skills:- Supervision of team and requirements below. Good understanding of TCP/IP and application layer protocols. Ability to troubleshoot HTTP and Browser issues. Able to perform basic troubleshooting and data gathering by asking relevant questions. Ability to provide results within a given time frame. Working knowledge of UNIX/Linux. Working knowledge of shell scripting preferred. Past customer service experience. Ability to provide customer support over the phone. Strong written and verbal communication skills. Responsibilities: Technical Support Engineer 1. Live Event Support Handle setup, monitoring and troubleshooting of all live events on Google platforms. 2. Linear Stream Monitoring and capturing Logs Monitor linear streams during business hours and troubleshoot/escalate issues related to streams. 3. Reactive Tickets Handle low complexity tickets (determined by LSS team after review of the case) related to feature ingest, ad ingest, video playback 4. Ad and feature ingest Monitor feature and ad ingest failures and take corrective actions, including escalation for product issues. 5. Stream Alert resolutions Monitor stream alerts and take corrective actions both during business hours and off business hours. This will require that vendor team members are available for oncall support outside their working hours. 6. Rampup on new Google Platforms Train on upcoming platforms and create training and troubleshooting material for onboarding of new memeber and increase scale of the team. 7. Train and mentor new members of the team. Profile Requirements (Must Have): BA / BS degree in a technical field (In lieu of degree, 4 years relevant work experience). Preferred Qualification: 4 years of experience in software development or supporting mission critical products. 2 years handson experience in Internet products and technologies. Good understanding of TCP/IP and application layer protocols. Ability to troubleshoot HTTP and Browser issues. Able to perform basic troubleshooting and data gathering by asking relevant questions. Working knowledge of UNIX/Linux. Working knowledge of shell scripting. Ability to snoop and analyze network traffic using tools like Wireshark and Charles HTTP Proxy. Experience in directly working with customer including over the phone support. Profile Requirements (Nice to Have) Experience in Adaptive Bitrate Video over HTTP (HLS and/or MPEGDASH). Experience in training and mentoring support engineers. Experience in advertising or television industry. Adam Smith- IT Technical Recruiter ITBrainiac Inc. Direct :609-935-3773 Ext 103 adam.sm...@itbtalent.com -- You received this message because you are subscribed to the Google Groups "SAP BASIS" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-basis+unsubscr...@googlegroups.com. To post to this group, send email to sap-basis@googlegroups.com. Visit this group at https://groups.google.com/group/sap-basis. For more options, visit https://groups.google.com/d/optout.
