Job Title:   Application Support Analyst
Location:   Herndon, VA
Duration:   2 Years Long Term Contract

The Application Support Analyst will provide Level two technical expertise
in the area of application support for Acceptance and Production
environments. Analyst provides support with Incident analysis, incident
management and production support for application and Infrastructure
related issues. The candidate also resolves defects following defined
standards and practices.

Role:
• Support several key application critical processes as well as their
associated infrastructure components and services such as Autosys,
Middleware (WebLogic), Enterprise Service Bus (ESB), TIBCO, Network, UNIX,
Wintel, Oracle/Sybase, ETL
• Strong understanding of Remedy and Incident Management processes.
• Work with Level three and Level two teams to establish/enhance knowledge
articles supporting application production support
• Ability to write SQL queries in supporting level two production support
analysis.
• Strong understanding of OS level Patching processes for UNIX and Wintel
Hosts.
Minimum Experience
• 6 or more years' experience in production support environment (24X7)
• Proven history of successful interaction with internal customers and/or
enterprise IT department
• Strong working knowledge of Autosys, Java, SQL, WebLogic, UNIX, Oracle,
ETL, Sybase, Microsoft Excel, Remedy and My Services
• Strong communication and presentation skills.

Warm Regards,
Samuel Prasad - Technical Recruiter
E-mail: samuel.pra...@panzersols.com

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